Customer Service jobs in United Kingdom

Watford Store

Woking hours- 39 per week

Salary- up to £30k per year

As an Assistant Manager at Hobbycraft, you control all aspects of the Store Operation and performance within the store. As a valued member of the Leadership team in one of our Flagship Stores, you will work alongside the Store Manager to deliver a truly customer-focused experience and will excel at building and developing efficient, effective, high-performing teams through living our brand values. In the absence of the Store Manager, you will be accountable for the running of the store.

• Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
• We’re a forward thinking, diverse team and are 100% committed to what we do
• We have a reputation to shout about, exceeding customer expectations first time, every time

• 33 days holiday including bank holidays pro rata, growing with you during your time with us
• 40% colleague discount
• Long service awards to thank you for your time spent with us
• Cycle2Work scheme
• Discounted gym membership
• Fun event days to fundraise for our charity partners
• Annual paid-for charity volunteer day
• Day off to celebrate your birthday
• Employee Support Programme, for overall wellbeing for you and your family including financial advice
• Enrolment in a Nest pension scheme
• Access to a range of high street discounts
• An inclusive and creative working environment, so you can truly be you and enjoy your time at work

• Inspirational leadership – you will lead by example, appreciate the team’s hard work and recognise talent, driving outstanding customer service
• Brand ambassador – you will be passionate about the Hobbycraft brand, recognising and approaching change in a positive and proactive way. You will live and breathe our values, and ensure your team are engaged to do the same
• Planner – You will ensure the store is set for a successful day of trade
• Relationship builder – you will ensure everyone is always treated fairly and with dignity and respect, adhering to our Equality, Diversity, Inclusion and Belonging policy to ensure a safe, welcoming and inclusive environment for all
• Merchandiser – You will be required to co-ordinate the working of deliveries, range reviews and promotional setups, so manual handling is an essential part of the role
• Policy expert - you will ensure compliance from the team with Company policies and Health and Safety Regulations ensuring the store remains a safe and legal place to work
• Communicator - you will deliver clear and concise communications, such as key messages and daily targets, so the team understand the expectations and how to deliver them
• Workshops – you will be required to host various workshops in-store and train colleagues on workshop delivery
• Store Management – you will support the Store Manager in the day-to-day management of the store and will be responsible for the running of the store in the Store Manager’s absence. Your responsibilities will also include but will not be limited to : being a keyholder, responsible for opening and closing the store and attending alarm callouts if required, cash controls, PI counts, general admin, back of house access, general store and colleague security, all data compliance (e.g. payroll, recruitment, personal data)
• Recruitment – you will assist the Store Manager to build a high performing team through the recruitment, induction and training of new colleagues
• Colleague Support – you will provide performance management, support and coaching for colleagues where appropriate

• A proven track record of the following in a retail or similar environment : Supervisory experience is essential Deputy or Assistant Management experience is advantageous Passionate about sales and driving profit Keyholding Cash handling and security awareness Coaching colleagues Merchandising experience Health and safety compliance Awareness of store key performance indicators (KPIs)
• Effective time management
• Determination to inspire success within your team

• Organisation and planning
• Decision making
• Interpersonal and communication skills
• Excellent customer service
• Adaptability
• Commercial awareness
• Brand ambassador
• Self-motivated

This role would suit a current Assistant or Deputy Manager in a Retail, or similar, environment, or an experienced Team Leader looking to progress on the management pathway. The candidate should be a confident and professional individual, who is able to support and lead the management of a diverse team in a fast-paced environment; someone who is calm and resilient, able to work well under pressure and cope with changing priorities.

Please note, this job description is not exhaustive and may be amended from time to time in line with relevant Company changes.

Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date