Service Advisor - Customer-Focused Auto Care & Scheduling

Listers; Coventry; On-site; GBP 36,000; Full time

Job summary

A leading motor retailer in Coventry is seeking a Service Advisor to deliver excellent customer service in a fast-paced environment. Responsibilities include booking vehicles for maintenance, liaising with customers, and ensuring timely service delivery. The ideal candidate has a passion for customer satisfaction and experience in customer service. This role offers a competitive salary with OTE up to £36,000, along with benefits like a company pension and 25 days holiday.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Group life insurance

Staff discount on car servicing

Loyalty incentives

Qualifications

• Previous experience in a customer service role, ideally working to key targets.
• Good organisation and administrative skills.
• Knowledge of dealer management systems is an advantage.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Updating customers with progress on their vehicle.
• Liaising with Workshop, Parts, and Sales departments.

Skills

Customer service experience

Ability to establish rapport

Organisational skills

Sales objectives understanding

Job description

A leading motor retailer in Coventry is seeking a Service Advisor to deliver excellent customer service in a fast-paced environment. Responsibilities include booking vehicles for maintenance, liaising with customers, and ensuring timely service delivery. The ideal candidate has a passion for customer satisfaction and experience in customer service. This role offers a competitive salary with OTE up to £36,000, along with benefits like a company pension and 25 days holiday.