Sales & Operations Administrator

Talented People; Redhill; On-site; GBP 32,000; Full time

Job summary

A recruitment agency is looking for a Sales & Operations Administrator to manage customer enquiries and support sales and operations. The ideal candidate will have proven administrative experience, strong communication skills, and the ability to work in a fast-paced environment. Responsibilities include processing orders, maintaining databases, and delivering high-quality customer service. This role offers a competitive salary and the chance to join a close-knit team within the construction industry.

Qualifications

• Proven experience in administration, coordination, or customer service.
• Excellent verbal and written communication skills.
• Strong IT and CRM system skills.

Responsibilities

• Manage customer enquiries and order processing.
• Prepare quotations and maintain sales records.
• Schedule jobs and resolve customer queries.

Skills

Administration

Customer service

Communication skills

IT skills

Organizational skills

Tools

CRM systems

Job description

Sales & Operations Administrator

Redhill, Surrey

£32,000 per annum

Monday to Friday, 08:30 - 17:00

Company Overview

Talented People are recruiting on behalf of a growing business within the construction industry. This is an exciting opportunity for a proactive and detail-focused administrator to join a friendly, close-knit team supporting both sales and operations.

Role Purpose

To manage customer enquiries, quotations, and order processing while maintaining accurate records and scheduling jobs efficiently. This role plays a key part in delivering excellent service and ensuring smooth day-to-day operations.

Key Responsibilities

• Handle incoming phone and email enquiries from customers.
• Prepare and send accurate quotations and follow up to secure conversions.
• Process contract orders and maintain accurate sales records.
• Keep CRM systems and internal databases up to date.
• Schedule jobs and prepare the required paperwork.
• Support general office administration duties.
• Resolve customer queries relating to ongoing projects.
• Liaise with the Sales Manager and Operations teams to ensure timely project delivery.
• Contribute to improving office processes and workflows.
• Uphold company standards in communication, presentation, and teamwork.
• Support colleagues and promote a positive team culture.
• Ensure compliance with company policies and health and safety standards.
• Maintain confidentiality and professionalism at all times.
• Deliver high-quality customer service with a strong attention to detail.

Skills & Experience

• Proven experience in administration, coordination, or customer service.
• Excellent verbal and written communication skills.
• Strong IT and CRM system skills.
• Highly organised, accurate, and detail-oriented.
• Able to work in a fast-paced environment with multiple priorities.
• Experience in hoist hire or construction equipment hire is desirable.