Customer Service Advisor

Halfords; Blossomfield; On-site; GBP 28,000; Full time

Job summary

A leading automotive services company in the UK is seeking a Customer Service Advisor to join their dynamic Garage Services team. This role involves managing job bookings and addressing any technical concerns. The ideal candidate will have a proven track record in delivering excellent customer service, be IT literate, and hold a full driver's licence with less than 9 points. The position offers competitive benefits including annual leave, discounts, and opportunities for career progression, all within a supportive and inclusive workplace.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

25% off Halfords products

Discounts on groceries, shopping, and restaurants

Cycle to Work Scheme

GP Access 24/7

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• Able to handle difficult situations professionally and calmly.
• Must have a full driver's licence with less than 9 points.

Responsibilities

• Handle job bookings in the in-house system.
• Discuss technical concerns with customers.

Skills

Excellent customer service

IT literacy

Professional handling of difficult situations

Target achievement

Experience in an Autocentre environment

Full driver's licence with less than 9 points

Job description

£27,690 per annum + bonus

Earn extra with our refer a friend scheme – T&C’s Apply

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first‑class customer experience and a great working environment.

We’re the UK’s largest automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in‑house system and discussing any technical concerns they may have.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream – access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills and Experience:

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full driver's licence with less than 9 points as role will include collection and delivery of vehicles

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.