Area Manager

Sureserve; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading compliance services provider in Greater London is seeking an experienced Area Manager to oversee customer service and operational compliance. Responsibilities include managing contract-related tasks, resolving customer complaints, and ensuring high service standards. The ideal candidate must be a qualified Domestic Gas Engineer with significant experience in a similar role, offering progression opportunities and a competitive benefits package including generous leave, pension, and discounts.

Benefits

Competitive salary

Contributory Pension scheme

Life assurance

28 days annual leave

Benefits Hub with retail discounts

Virtual GP service

Employee assistance programme

Bike2Work scheme

Qualifications

• Hold current ACS qualification for Domestic Gas Engineering.
• Experience in social housing or construction preferred.

Responsibilities

• Manage customer services and complaint resolution.
• Monitor compliance and financial invoicing for contracts.
• Lead recruitment and manage probationary periods.

Skills

Customer service

Organizational skills

Communication skills

Proficient in MS Office

Education

Qualified Domestic Gas Engineer

Area Manager experience in social housing

Job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long‑term contracts with our clients to offer our staff job security and progression opportunities.

Duties

• Responsible for customer services including complaint resolution
• Work closely with HR colleagues on employee‑related issues that may occur throughout the employee lifecycle.
• Attend all contract meetings and report back to the Head of Region
• Monitor parts usage and credit returns to procurement department
• To ensure compliance is met on all contracts
• Responsible for all financial invoicing on time and chargeable works management
• Ensure letter procedure is adhered to and take full responsibility for no access procedure
• Achieving and maintaining 100% compliance on servicing programmes
• Manage key functions and roles within the Region
• Be the main link with our clients in terms of contract management
• Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service
• Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
• Assist in the preparation of bidding and contracting for new work
• Heavily involved in recruiting and monitoring probationary periods
• All associated ad‑hoc administrative duties

The successful candidate will have

• Qualified Domestic Gas Engineer (holding current ACS qualification)
• Previous Area Manager experience preferably from a social housing/construction background
• Able to provide a high level of courteous, professional customer service
• Highly proficient in MS Office, in particular Outlook and Excel
• Good written and verbal communication skills
• Flexible attitude with strong organisational skills

What we can offer you

• Competitive salary
• Contributory Pension scheme
• Life assurance
• 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

• Sureserve Benefits Hub, accessing over 1000’s retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
• Bike2Work scheme

• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Pre‑employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.