Medical Secretary - Part Time

Bupa; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading health insurance provider in the United Kingdom seeks a Medical Secretary to provide administrative support to consultants and ensure efficient patient service. Responsibilities include managing patient correspondence, communicating with healthcare departments, and maintaining confidentiality. Candidates must have experience in the Private Healthcare sector, excellent customer service skills, and knowledge of GDPR. This role offers various benefits including holiday, health insurance, and a performance-based bonus.

Benefits

Equivalent to 25 days holiday per year

Bupa health insurance

Enhanced pension plan and life insurance

Annual performance-based bonus

Support with travel costs via a season ticket loan

Discounted access to online gym sessions

Qualifications

• Previous experience as a Secretary within the Private Healthcare sector.
• Knowledge of GDPR and maintain a high standard of confidentiality at all times.

Responsibilities

• File all correspondence, test results and referral letters into the patient's notes.
• Receive telephone messages and relevant queries; relay promptly to the concerned doctor.
• Promote good relations with referring clinicians and other departments.
• Liaise with pathology, radiology, medical records, outpatient reception, and appointments office.

Skills

Good communication skills

Good telephone manner

Ability to deliver excellent customer service

Job description

As the Medical Secretary you will be responsible for providing secretarial expertise to the Consultants and to prioritise their workload accordingly ensuring that a high quality of service is delivered to patients, staff, and consultant users.

Responsibilities

• File all correspondence, test results and referral letters into the patient's notes before returning to medical records.
• Receive telephone messages and relevant queries; send/receive faxed messages and relay promptly to the concerned doctor; request patient information from outside organisations.
• Promote good relations with referring clinicians, other hospital departments and outside organisations to ensure that the reputation of the OPD Secretariat and the hospital are upheld.
• Liaise with appropriate departments e.g. pathology, radiology, medical records, outpatient reception and appointments office.

Benefits

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Annual performance‑based bonus.
• Support with travel costs via a season ticket loan or cycle2work.
• Discounted access to online gym sessions through Gympass.
• Various other benefits and online discounts.

Qualifications

• Previous experience as a Secretary within the Private Healthcare sector.
• Good communication skills.
• Good telephone manner.
• Ability to deliver excellent customer service.
• Knowledge of GDPR and maintain a high standard of confidentiality at all times.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Working in our support functions you'll play a key part in helping our customer‑facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.