Customer Service jobs in United States

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the opportunity?

As a Senior Product Designer, you’ll drive measurable impact of our go-to-market initiatives by optimizing user journeys, uncovering growth opportunities, and designing experiments that scale. This also isn’t about incremental tweaks—it’s about reimagining how Intercom’s products grow and retain users through elegant, principled design. You’ll partner closely with product, engineering, and marketing to shape strategies that pair our business goals with user needs.

Key responsibilities:

• Lead end-to-end design of growth initiatives (A/B tests, onboarding flows, feature adoption campaigns).
• Translate data insights into intuitive, visually compelling experiences.
• Contribute to monetisation strategies and understand their impact on checkout, trials and in-product experiences.
• Build prototypes to validate hypotheses rapidly, balancing speed with craft.
• Collaborate with cross-functional teams to define growth roadmaps.
• Champion a culture of experimentation while maintaining Intercom’s high craft design ethos.

What skills do I need?

• Growth experience: 4+ years designing for metrics-driven environments (e.g., conversion optimisation, retention strategies, pricing and checkout experiences).
• Proven craft excellence: Portfolio demonstrating mastery of typography, interaction design, and systems thinking. We’ll want to see raw Figma files, not just polished decks.
• Strategic partnership: Ability to articulate how design decisions directly impact business outcomes.
• Systems thinking: Experience working with complex products and extending design systems at scale.
• Ability to think big: Through successfully and adeptly move from 10k ft thinking to 10ft execution.
• Strong communication: Able to provide strong rationale behind your design work and provide others good feedback.

Compensation & Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary, equity and bonuses in a fast-growing company
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Interview Process

Informal intro call (30 mins): Chat with our hiring team about your aspirations.

Portfolio deep-dive (60 mins): Walk the Growth Design Manager through 1-2 projects demonstrating your best work, ideally focused on Growth design.

On-site (4 hours): Present your work to a wider panel, tackle a real-world growth problem with our team and learn about what it is like to work at Intercom.

Why design at Intercom?

• Ownership: Ship work that directly impacts 25,000+ businesses globally.
• Momentum: AI is rapidly evolving, and our industry is well placed to take advantage of these new capabilities.
• High craft culture: Join a team that obsesses over details—see our Design Principles.
• Legacy meets momentum: Help redefine Intercom’s next design era while building on our storied Product and Design heritage.

Apply Now If you’re ready to blend analytical rigor with pixel-perfect execution, we want to hear from you. Share your portfolio (including password-protected work if needed) and a note about what excites you about growth design at Intercom. P.S. Not sure you meet all requirements? We value mindset over checkboxes—apply anyway. Intercom is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment.

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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