Customer Service jobs in United States

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G4S

Wath upon Dearne, United Kingdom

Customer Service

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Yes

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4127c39be66a

9

26.04.2025

10.06.2025

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Customer Service Agent – New Year, New Career!

Location: Home/G4S Contact Centre, Wath-upon-Dearne, Rotherham, S63 7ER (Onsite working for first 6 weeks including training)

Applicants MUST live within South Yorkshire to be considered for this role

Start Date: February 2025

Contract Type: Full-Time - Permanent

Hours: 37.5 hours per week, Monday to Friday, between 7:45 am and 7:45 pm

Salary: £22,369.34 per annum, plus bonus (up to £1,400 per annum performance-related bonus)

About the Role

Kick-start 2025 with a fulfilling new role as a Customer Service Agent with G4S. This position involves handling inbound enquiries from individuals seeking support with our clients' services. You’ll play a vital role in helping callers navigate complex, often sensitive situations – making a real difference in people’s lives.

Key Responsibilities:

• Answer a variety of inbound enquiries with professionalism, clarity, and accuracy.
• Communicate effectively and liaise with customers, relevant client departments, and management.
• Maintain a high level of empathy and patience, helping customers through challenging and sensitive conversations.
• Keep accurate and timely records of all communication contacts with customers using our CRM systems.
• Stay informed with briefs and news articles to remain updated on company and legislative changes.

What We’re Looking For

• Customer Service Skills: Experience within a customer service role is essential. Whether face-to-face or over the phone, with experience gained in challenging situations in real time.
• Empathy and Patience: Essential qualities for understanding and assisting customers facing difficult situations.
• Strong Communication Skills: Ability to listen actively and provide accurate and clear responses.
• Supportive Nature: A natural inclination to help others and offer reassurance in moments of uncertainty.
• Resilience and Reliability: Ability to remain calm and focused under pressure, handling high call volumes professionally.
• Teamwork: Ability to work independently and as part of a supportive team.
• IT Skills: Be IT literate, specifically experienced in using Google packages, with the ability to maintain accurate customer records and document interactions using our CRM system.

Benefits include:

• Progression, training, and development tailored to you
• Discounts on high street shops and brands including leading retailers and travel providers
• Refer A Friend incentive - £500
• Free Tea & Coffee on-site
• Free Onsite Parking
• Charity work opportunities
• Company pension scheme with employer contributions
• G4S Life Assurance Scheme
• Subsidised healthcare plan
• Charity work - Match-IT and Payroll Giving
• Confidential Counselling Services
• 24/7 health and medical support