Customer Service jobs in Grande-Bretagne

Experienced Casino Cashier - Nottingham, Nottinghamshire

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experiences and service for our guests, whichever platform or venue they visit.

Our tendestinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino, Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo, and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer :

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform : discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program : A confidential helpline providing 24 / 7 advice and counselling
• Cycle to work scheme

What We Are Looking For

We are looking for an Experienced Casino Cashier to ensure that the Cash desk always functions in an efficient and effective manner. All duties of the cashier are controlled in a manner which ensures full and total compliance with laws, regulations and the policies of the Group and minimises the risk of loss through error, negligence, or fraud.

You will also be required to provide all customers, guests, and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved.

Additionally, through training and development, you will be able to take on multiple cashier and gaming roles though the Venue as and when required by management.

Main Responsibilities

The Metropolitan Gaming Cash Desk Manual details the various capabilities and standard expected;

• Always observe the conditions and requirements of the Cash Desk Procedure Manual, Guidelines, directives and provisions of relevant legislation.
• Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager.
• Investigating queries from head office or in-house.
• Updating points / player tracking for customers.
• Maintaining all ATM's.
• Processing all banking.
• To provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved.
• Actively meet day-to-day customer service needs and respond appropriately to all queries.
• Positively support company-wide customer service initiatives.
• Actively create a team environment and support other team members where possible.
• Keep management informed of major players and their transactions or of any unusual incident or event.
• Maintain a good working relationship with management and other departments within the venue.
• Report and refer to senior colleagues any unusual or major incidents of concern.
• Provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved.
• Always maintain and reflect the company values.

Who You Are

• Holds a valid Personal Functional Licence (PFL)
• Banking or finance experience
• Strong work ethic with a passion for exceeding expectations
• Organised and methodical
• Upbeat and positive attitude
• Numerate
• Articulate (in English)
• Personable
• Customer service focused
• Computer literate

Desirable Skills

• Competent with use of NEON
• Competent with cash desk manual and policies
• Understand and apply AML / SG policy requirements to the cashier role and freely ask for support or direction to ensure full compliance

Please Note : You must be aged 18 or above and have the right to work in the UK