Customer Service Advisor

Genuine Parts Company; Hellaby; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading automotive parts distributor is seeking Customer Service Advisors in Rotherham. This office-based position requires a focus on customer experience and problem-solving abilities. Responsibilities include answering calls and emails, managing social media interactions, and providing product advice. Benefits include 28 days annual leave, staff discounts, and a company pension scheme. Full training is provided, making this a great opportunity for those looking to grow in their career.

Benefits

28 days annual leave

Staff discount

Access to discount hub

Free onsite parking

Secure bike storage

Company pension scheme

Wellbeing support

Qualifications

• Experience in a customer service environment, whether over the phone, online, or face-to-face.
• A dynamic individual focused on customer experience.

Responsibilities

• Answer inbound phone calls and emails from customers.
• Respond to voicemails and manage social media interactions.
• Handle pre-sale and post-sale customer service enquiries.

Skills

Customer experience focus

Attention to detail

Team player

Problem solving

Job description

Job description: The Vacancy We are looking for new Customer Service Advisors to join our team in Rotherham! This is an office based role, so please ensure that you can reliably commute to: NAPA Way, Rotherham, S668PU. WHO ARE WE LOOKING FOR? We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company. Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times. The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers. No pre-existing knowledge of cars or the automotive industry is needed as full training is provided!

Responsibilities

• Answering inbound phone calls and emails from customers
• Responding to voicemails and managing social media interactions
• Product advice for vehicle components (training given)
• Handling pre-sale and post-sale customer service enquiries
• General office duties
• Liaising with suppliers, couriers and other departments in support of our customers
• Shifts are Monday to Friday, 8am to 5pm, with 1 hour of breaks

Benefits and Working Conditions

• 28 days annual leave (5.6 weeks)
• Staff discount available across our full range of products
• Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers
• Free onsite parking available 7-days a week
• Secure bike storage for any cyclists among you
• Company pension scheme
• Wellbeing support: 92% of our team believe someone at work cares about their wellbeing, 96% feel they can learn something new and do what they do best.

EEO Statement

FPS conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability or any other protected characteristic.

Job Types: Full-time, Permanent. Work Location: In person.