Customer Service Advisor

Back 2 Work Complete Training; Remote; GBP 24,000; Full time

Job summary

A training and employment support company is seeking a Customer Service Advisor to work from home. This fully remote role offers a salary of £23,809.50 per annum plus an array of benefits including 28 days of holiday, a wellness programme, and opportunities for career progression. You will be responsible for managing inbound calls related to appointment bookings, ensuring efficient and accurate service to the callers. Ideal candidates will possess strong communication skills and a professional telephone manner.

Benefits

28 days holiday increasing to 30

Lifestyle Benefits programme

Employee welfare support

Career development opportunities

Qualifications

• Comfortable working in a fast-paced environment.
• Ability to empathize with callers while respecting their needs.

Responsibilities

• Handle inbound calls for appointment bookings.
• Re-schedule and cancel appointments on the booking system.

Skills

Good communication skills

Efficiency

Professional telephone manner

Empathy

Job description

Customer Service Advisor Work From Home

We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.

Location: Hackney, London

Contract: Full time

Salary: £23,809.50 per annum

Training is included to prepare you for this role.

Customer Service Advisor benefits:

• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy
• Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Customer Service Advisor role

You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.

Key details

Role: Customer Service Advisor

Pay: £23,809.50 per annum