Customer Service Administrator

University Centre Somerset College Group; Taunton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational institution in Taunton is seeking a Customer Service Administrator to join their Student Recruitment team. This role involves providing excellent customer service to potential students and supporting the admissions process across various funding streams. You will engage with key stakeholders, assist in promoting College offerings during events, and work closely with the marketing team. Ideal candidates should possess strong organizational skills and a flexible approach. This position offers opportunities for hybrid working alongside generous benefits.

Benefits

Generous pension scheme

Competitive holiday entitlement

Dedicated CPD days

2 wellbeing days

2-week Christmas closure

Opportunities for hybrid working

On-site discounted gym

Free parking

Discount package for top retailers

Qualifications

• Excellent customer service skills and experience in liaising with stakeholders.
• Ability to manage admissions processes and relevant systems effectively.

Responsibilities

• Provide excellent customer service to potential students and stakeholders.
• Liaise with College teams and marketing to monitor and provide feedback on campaigns.
• Attend events to promote the College's offerings.

Skills

Customer service skills

Organizational skills

Flexibility

Job description

Overview

Student Recruitment is an exciting and fast paced area within the College. The core function of this role is to provide excellent customer service to potential students, stakeholders and curriculum, administrating the admissions process of all funding streams including Apprenticeships.

Daily tasks will include providing an excellent level of customer service, liaising with key stakeholders and College teams. Working with the marketing team to regularly monitor and feedback on campaigns, liaising with the Marketing team to monitor and feedback on campaigns, to support other activities to drive the growth in these sectors of the College, attending events to promote the College offer, and managing and maintaining relevant systems.

To succeed in this role, you will need to be well organised with a flexible approach to working, and be able to provide excellent customer service.

Benefits

• Generous pension scheme
• Competitive holiday entitlement
• Dedicated CPD days
• 2 wellbeing days
• 2-week Christmas closure
• Opportunities for hybrid working
• On-site discounted gym
• Free parking
• UCS College Group Extra discount package, this includes top retailers, supermarkets, holidays, entertainment packages and much more!

UCS College Group is committed to equality, diversity and inclusion and welcomes applicants from all backgrounds and communities. We are also a disability confident employer and we'll do all we can to help with your application. Please let us know if you need to request reasonable adjustments. We encourage everyone to apply who wishes to and we believe that everyone should have an equal opportunity.

We reserve the right to bring forward the closing date of the adverts should we receive a sufficient level of interest!

Please note most roles advertised on AoC Jobs are posted directly by the college or employing organisation and are not being handled by the AoC Recruitment Team. If you would like to hear about interim and/or permanent roles being handled by AoC Recruitment, please send your CV to [emailprotected] and one of the team will be in touch.

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