Retail Assistant Manager

TUI Cruises GmbH; Kirkcaldy; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in Kirkcaldy is seeking an Assistant Manager to help lead the Retail Team. In this role, you will inspire and coach your team to deliver exceptional customer service and achieve sales targets. Responsibilities include recruiting talent, monitoring customer feedback, and adapting to changing environments. The company offers a competitive starting salary with additional benefits like commissions, holiday perks, and career development opportunities. Flexible working hours including weekends and bank holidays are required.

Benefits

Starting salary of £13.81 per hour

Commission scheme

Fantastic holiday benefits

Health and wellbeing support

Investment in development

Pension scheme and life assurance

Qualifications

• Proven passion for leading by example and delivering excellent customer service.
• Confident and fun motivator with a strong drive to achieve goals and sales targets.
• Skilled at balancing multiple tasks and confident to stay motivated when challenges arise.
• Trusted mentor with a fair and inclusive management style.

Responsibilities

• Lead by example and deliver excellent customer service.
• Guide, coach, and develop the team to collaboratively reach high performance.
• Monitor and report on customer feedback to improve satisfaction and loyalty.
• Assist with recruiting talent and maintaining high engagement levels.

Skills

Customer service

Team leadership

Sales motivation

Adaptability

Organisational skills

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our Kirkcaldy store, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary of £13.81 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

ABOUT THE JOB

• Lead by example and role model company values to inspire your team and deliver excellent customer service
• Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement
• Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
• Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
• Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.

ABOUT YOU

• Proven passion for leading by example and delivering excellent customer service
• Confident and fun motivator with a strong drive to achieve goals and sales targets
• Skilled at balancing multiple tasks and confident to stay motivated when challenges arise
• Flexible to embrace change and adapt easily to new ways of working
• Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
• An organised individual who takes pride in their work and able to communicate effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

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