Customer Service Administrator

The Language Business; Greater London; On-site; GBP 30,000; Full time

Job summary

A leading exporter in luxury goods is seeking a Spanish and Italian speaking Customer Service Administrator based in South West London. This role offers full B2B support to clients and includes responsibilities like customer orders, handling complaints, and liaising with couriers. The ideal candidate will be fluent in Spanish and knowledgeable in Italian, possess previous customer service experience, and demonstrate strong communication skills. The position offers a salary of around £30,000 pa with attractive benefits in a supportive working environment.

Benefits

22 days holiday plus bank holidays

Life assurance and pension scheme

Fantastic staff discount of up to 60%

Friendly and supportive team

Qualifications

• Fluent Spanish is essential plus a good knowledge of Italian.
• Previous customer service or administrative experience is essential.
• A clear and confident communicator.
• Effective at prioritising and able to work to deadlines.

Responsibilities

• Placing customer orders for products.
• Advising customers on queries and finding solutions.
• Dealing with customer complaints.
• Liaising with courier and freight companies.
• Monitoring export operations efficiency.
• Providing support to Export Sales Teams.

Skills

Fluent Spanish

Good knowledge of Italian

Customer service experience

Clear communication skills

Team player

Ability to work independently

Effective prioritisation

Job description

SPANISH AND ITALIAN SPEAKING CUSTOMER SERVICE ADMINISTRATOR

• LANGUAGES:Fluent Spanish is essential plus a good knowledge of Italian
• LOCATION:South West London (zone 3) - THIS ROLE IS BASED IN THE OFFICE MONDAY TO FRIDAY
• SALARY:c.£30,000 pa, possibly negotiable depending skills
• START DATE: As soon as possible

COMPANY AND BACKGROUND

Our client is a world leading exporter of some of the most recognised brands in the luxury goods sector.

JOB RESPONSIBILITIES

This is a fantastic opportunity to join a fairly small but very friendly and supportive international customer service team as theirSpanish and Italian speaking Customer Service Administrator.

You will be responsible for offering full B2B support to Spanish and Italian speaking clients, agents and distributors and will include the following duties and responsibilities:

The typical job responsibilities will include:

• Placing customer orders for products
• Advising customers of queries on orders and finding solutions for them
• Dealing with customer complaints
• Liaising with courier and freight companies
• Monitoring the efficiency of the export operations in the territories you are responsible for
• Providing support to the Export Sales Teams for other markets and languages when necessary

CANDIDATE EXPERIENCE / SKILLS

• Fluent Spanish is essential plus a good knowledge of Italian
• Previous customer service experience or administrative experience is essential
• A clear and confident communicator
• A good team player but also able to work independently
• Effective at prioritising and able to work to deadlines and under pressure

SALARY

• £30,000 pa(possible negotiable depending on experience) plus benefits including
• 22 days holiday plus bank holidays
• Life assurance and pension scheme
• Fantastic staff discount of up to 60% of the retail price of goods
• Great working environment and a super friendly and supportive team and manager!

WORKING HOURS

Monday to Friday

CONTACT: Lisa Grimes