Customer Service Assistant

Williams Trade Supplies Ltd; Crawley; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading trade-only plumbing merchant in Crawley is seeking a Customer Service Assistant to join their dynamic team. This role involves serving customers on the trade counter, managing inquiries, and occasionally assisting with warehouse duties. Ideal candidates should be enthusiastic team players with a passion for delivering excellent customer service, as well as a positive attitude towards learning and development. The company offers a range of excellent benefits including private medical insurance, annual leave, and opportunities for training and development.

Benefits

33 days annual leave

Training and development opportunities

Discounted shopping platform & gym membership

Private medical insurance for the whole family

Employee Assistance Programme

Car leasing & cycle-to-work schemes

Company discount on products

Contributory pension scheme

Life Assurance

Qualifications

• Experience in customer service roles, preferably in a trade environment.
• Ambition to progress and keen to learn within the plumbing and heating trade.
• Flexible approach to daily tasks and a keen communicator.

Responsibilities

• Serve customers on the trade counter and handle enquiries.
• Maintain the warehouse and accurately pick orders for delivery.
• Process quotes and support general branch upkeep.

Skills

Customer service

Communication skills

Knowledge of plumbing and heating products

Team player

Job description

Position: Customer Service Assistant

Salary: Up to £29,000 per annum DOE

Hours: 40 /week MON-FRI 08:30-17:00 *NO WEEKENDS!

Location: Williams, Unit 7, Oakwood Trade Park, Gatwick Road, Crawley, RH10 9AZ

*** A full UK Driving Licence is essential for this role ***

If you're interested in working for a company that's been listed for 5 years running on the Top 100 Best Companies to Work For, then keep reading…

Here at Williams, an independent trade‑only plumbing and heating merchant, we're looking for a Trade Counter Assistant to join our busy and friendly team in Crawley!

This is a varied and active role which includes predominantly serving customers on the trade counter and over the phone, and occasionally assisting with warehouse duties and making deliveries!

If you also have previous exposure of working within a plumbing and heating merchants, builders' merchants or wholesaler, trade counter, DIY, Hardware, or on the tools in the plumbing and heating trade, we would LOVE to hear from you!

As Our Customer Service Assistant, You'll Be

• Predominantly serving on the trade counter and handling incoming enquiries.
• Warehouse maintenance, including stock rotation and general housekeeping.
• Accurately picking orders in preparation for delivery.
• Receiving, checking and storing incoming goods.
• Assisting with the general upkeep of the branch.
• Carrying out deliveries in the local area.
• Processing quotes.

Ideally, You Are

• Experienced in working with tradespeople and knowledgeable of plumbing and heating products (Highly desirable, but not essential).
• An enthusiastic team player wanting to make a positive contribution.
• Keen to support the team with a flexible approach to daily tasks.
• Passionate about delivering excellent customer service.
• Ambitious to progress and keen to learn.
• A great communicator.

Some Of Our Excellent Benefits Include

• 33 days annual leave, increasing with the length of service.
• Training and development opportunities specific to you.
• Discounted shopping platform & gym membership.
• Private medical insurance for the whole family.
• 24/7 Employee Assistance Programme.
• Car leasing & cycle‑to‑work schemes.
• Company discount on our products.
• Contributory pension scheme.
• Life Assurance.

So what are you waiting for!? Apply to be our NEW Customer Service Assistant - Today!