Move Manager Customer Service

Pickfords Move Management Limited; Kings Langley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national removals and storage company is seeking a dynamic Move Manager passionate about customer service. The ideal candidate will have a proven track record of taking ownership and ensuring customer satisfaction. Responsibilities include managing shipments for corporate clients, providing exceptional service, and liaising with internal departments. This role promises a competitive salary and is part of a well-established organization within the industry.

Qualifications

• First class communication skills, both written and verbal.
• Previous experience with Microsoft Office applications.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Provide advice and information to corporate customers.
• Monitor tracking of consignments worldwide.
• Manage shipment of client goods for corporate accounts.
• Ensure adherence to customer expectations.
• Handle financial and operational processes using Navision.

Skills

First class communication skills

Excellent Customer Service skills

Experience with Microsoft Word

Experience with Microsoft Excel

Experience with Microsoft Outlook

Ability to work under pressure

Organised and proactive

Job description

Overview

Pickfords are looking for a dynamic Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. A competitive salary will be offered alongside the opportunity to work in a well-established company. Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.

Responsibilities

• JOB PURPOSE: You will be responsible for providing advice and information to our corporate customers.
• You will have a high regard for customer service and quality standards and you will closely monitor the tracking of consignments worldwide via our centralised system, whilst ensuring that all internal departments, sister companies and agents are adhering to customer expectations
• Manage the shipment of individual client’s goods on behalf of our corporate accounts.
• Move Manage complete door to door services for each posting.
• Provide complete customer service and officer contact in line with KPI’s and contract requirement.
• Liaise with agent network and internal departments for operational requirements.
• Manage financial and operational process file through our operational system – Navision.
• Manage financials of each file in line with contracted rates and specification.
• Issue and collection of PMR from officer at end of move.
• Any additional admin duties where time permits and as required.

Skills, Knowledge & Experience

• First class communication skills, both written and verbal.
• Excellent Customer Service skills.
• Previous experience with Microsoft Word, Excel and Outlook.
• Adaptable to the various tasks required and a team player.
• A proactive and optimistic attitude.
• Consultative Skills – understanding customer requirements and competitive environment.
• Ability to work under pressure and deliver to deadlines.
• Organised, Proactive, Approachable, and Motivated.

If you feel have the skills and experience to become our Move Manager, please click ‘apply’ now – we’d love to hear from you!

Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.

We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.