Deputy Head Receptionist

Brend Collection; Bickington; On-site; GBP 10,000 - 40,000; Full time

Job summary

A family-run hospitality company is seeking a Deputy Head Receptionist in Bickington, UK. The role involves managing hotel bookings, answering calls, and ensuring exceptional customer service. Candidates should have a positive attitude, strong communication skills, and previous experience in team management and office administration. This position offers flexible shifts, competitive pay, and opportunities for career progression within a supportive team environment.

Benefits

Competitive rates of pay

Paid holidays

Share of staff tips

Staff discounts on dining

Reduced accommodation rates

Qualifications

• Previous experience is essential in team management, problem solving, and office administration.
• Flexibility to respond to different work situations is required.
• A neat and tidy appearance adhering to uniform requirements is necessary.

Responsibilities

• Record and control hotel bookings with accuracy.
• Handle incoming and outgoing calls and email communications.
• Complete office administrative tasks including hotel banking.
• Provide friendly and professional customer service.

Skills

Positive attitude

Good communication skills

Team Management

Problem Solving

Office Administration

Tools

Reslynx or similar PMS

Resdiary

Zonal

Excel

Word

Job description

As a Deputy Head Receptionist you will have a hands on role and be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. You will assist the Head Receptionist in the smooth running of the department and will take charge in her absence. Flexible working is essential as the role does include various shifts covering a variety of early mornings, later evenings and weekends throughout each week.

Responsibilities

• Record and control hotel bookings with accuracy and effectiveness.
• Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails.
• Complete day to day office administrative tasks including hotel banking.
• Provide friendly and professional customer service when dealing with customers as well as exceptional customer service skills.
• Ensure workstation and office is tidy and equipment is in working order.
• Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.
• Assist other departments wherever necessary and maintain good working relationships.
• Assist the Head Receptionist in the smooth running of the department.
• Take charge of the department in the absence of the Head Receptionist.

Qualifications

• Positive attitude and willingness to learn.
• Good communication skills.
• Commitment to delivering high levels of customer service.
• A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in a team.
• Previous experience is essential, with a proven track record in the following areas: Team Management, Problem Solving, Office Administration, Reslynx or similar PMS, Resdiary, Zonal, Excel and Word.

Benefits

There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You'll also receive discounts when dining at any Brend Collection establishment as well as reduced accommodation rates. Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.

Working For Brend Collection

Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into ensuring we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!

Work for the Brend Collection and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Collection and paid holidays. This is a great opportunity to work for a successful local company in the South West.