Customer Service jobs in United Kingdom

Pertemps are recruiting on behalf of our client that is a successful and well-established company based in Rosyth. We are looking for a confident and pro-active Customer Service Advisor to join the team. If you are passionate about delivering exceptional customer experiences, we want to hear from you.

• Job Title: Customer Service Advisor
• Location: Rosyth
• Salary: Up to £25,500 - based on experience
• Start Date: ASAP
• Job Type: Permanent - Full Time
• Saturday working required: 1 in 4

• Competitive salary based on experience
• A range of company benefits
• A positive, inclusive, and team-oriented culture
• Clear pathways for career progression and development

• Be the first point of contact for customers across phone, email, live chat, and social media
• Deliver outstanding customer support and resolve queries efficiently
• Promote products and services, using up-selling and cross-selling techniques where appropriate
• Process orders, returns, and refunds in line with company procedures
• Maintain accurate and detailed records of customer interactions
• Escalate unresolved issues to the appropriate internal teams
• Meet and exceed service KPIs
• Share customer insights to help improve service delivery

• Previous experience in customer service or a similar role
• Excellent communication skills with a customer-first attitude
• Strong attention to detail and confident problem-solving skills
• Ability to multitask and stay organised in a fast-paced environment
• Comfortable using CRM systems and standard office software (e.g., MS Office)

If you are interested in the Customer Service Advisor position, please click apply now