Customer Service Advisor

Uniting Holding; Southend-on-Sea; On-site; GBP 22,000 - 28,000; Full time

Job summary

A customer service provider in the United Kingdom is seeking a Customer Service Advisor to manage client communications, address enquiries, and promote relevant products and services. The ideal candidate will possess excellent communication skills and the ability to remain professional under pressure. Responsibilities include updating client accounts and processing correspondence. Experience in customer service and relevant educational qualifications such as GCSEs are required for this challenging and sales-oriented role.

Qualifications

• One year of customer service experience is required.

Responsibilities

• Handle enquiries from customers.
• Offer products and services to clients.
• Perform various administrative functions.
• Update client accounts as needed.
• Process customer correspondence.

Skills

Handling customer queries

Providing excellent customer service

Oral and written communication

Being professional and flexible

Managing stress

Resolving problems

Being driven and positive

Managing multiple tasks

Meeting targets

Administration and organisation

Being sales oriented

Education

GCSEs

NVQs

HND/HNC

High School Diplomas

Job description

Overview

Managing client communications is the responsibility of a Customer Service Advisor. These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company’s revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant job stressors. However, they employ stress management and coping skills in their daily activities.

A Customer Service Advisor usually performs many of the following tasks:

Responsibilities

• Handling enquiries
• Offering customers products and services
• Performing administrative functions
• Updating client accounts
• Processing customer correspondence

Skills

• Handling customer queries
• Providing excellent customer service
• Oral and written communication
• Being professional and flexible
• Managing stress
• Resolving problems
• Being driven and positive
• Managing multiple tasks
• Meeting targets
• Administration and organisation
• Being sales oriented

Requirements

• One Year Customer service experiance
• GCSEs
• NVQs
• HND/HNC
• High School Diplomas