Customer Service Advisor

Genuine Parts Company; Rotherham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive parts company in Rotherham seeks Customer Service Advisors to enhance their dynamic team. This office-based role requires strong customer focus, problem-solving capabilities, and teamwork. Responsibilities include handling customer inquiries via phone and email, providing product advice, and liaising with suppliers. The company offers robust training, benefits such as staff discounts, 28 days of annual leave, and a company pension scheme. Shifts are Monday to Friday, 8 am to 5 pm.

Benefits

28 days annual leave

Staff discount across products

Access to discount hub

Free onsite parking

Company pension scheme

Qualifications

• Experience in a customer service environment, whether face to face, online, or over the phone.
• Ability to work to deadlines.
• Dynamic and focused on customer experience.

Responsibilities

• Answering inbound phone calls and emails from customers.
• Responding to voicemails and managing social media interactions.
• Handling pre-sale and post-sale customer service enquiries.

Skills

Customer focus

Problem-solving

Attention to detail

Teamwork

Job description

Job description:

The Vacancy

We are looking for new Customer Service Advisors to join our team in Rotherham! This is an office based role, so please ensure that you can reliably commute to: NAPA Way, Rotherham, S668PU.

WHO ARE WE LOOKING FOR?

We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company.

Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times. The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers. No pre‑existing knowledge of cars or the automotive industry is needed as full training is provided!

WHAT WILL YOU BE DOING?

• Answering inbound phone calls and emails from customers
• Responding to voicemails and managing social media interactions
• Product advice for vehicle components (training given)
• Handling pre‑sale and post‑sale customer service enquiries
• General office duties
• Liaising with suppliers, couriers and other departments in support of our customers

Shifts are Monday to Friday, 8am to 5pm, with 1 hour of breaks.

WHAT’S IT LIKE WORKING WITH US?

Well, 92% of our team believe that someone at work cares about their wellbeing, with 96% feeling they have been able to learn something new and do what they do best. We want to reward our team for their hard work, so we are constantly looking at new ways to give back and acknowledge the efforts made each day, please see some of the advantages we offer to our team:

• Shifts are Monday to Friday, 8am to 5pm, with 1 hour of breaks
• 28 days annual leave (5.6 weeks)
• Staff discount available across our full range of products
• Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers
• Free onsite parking available 7-days a week
• Secure bike storage for any cyclists among you
• Company pension scheme

So, if you’d like a new challenge and you think you'd be a good fit for our team, we’d love to hear from you!

Job Types: Full-time, Permanent

Work Location: In person

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