French Speaking Technical Support Advisor

RecruitMe; Newark on Trent; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading UK technology company is seeking a French Speaking Technical Support Advisor to join their team. This position involves providing exceptional customer service and technical support to French speaking clients. You will log incidents, advise on technical issues, and provide solutions over the phone. The ideal candidate will have strong problem-solving skills, a keen interest in technology, and excellent telephone etiquette. This is an excellent opportunity for those looking for career progression within a market-leading organization.

Benefits

Career progression opportunities

Training provided

Qualifications

• Experience in a Technical Help Desk/Customer Service Desk environment is advantageous.
• A keen interest in technology is preferred.
• Excellent communication skills in French are essential.

Responsibilities

• Log all incidents and advise on technical faults.
• Provide over the phone solutions to customers.
• Escalate technical queries to 2nd line technical support.

Skills

Problem solving skills

Strong customer service skills

Attention to detail

Telephone manner

Education

Qualification in technology

Job description

French Speaking Technical Support Advisor

We are working with a highly successful UK technology company operating across Europe providing high levels of customer service and technical support with leading edge technology and innovation.

They are now looking for French speaking customer service professionals to join a Technical Support Team providing exceptional levels of service to French speaking customers.

Experience of working within a Technical Help Desk / Customer Service Desk environment would be an advantage, but full training will be provided by my client.

Our client’s success is down to their great people and innovative products and services.

Key aspects of the Technical Support role include logging all incidents, advising on technical faults and providing over the phone solutions.This Technical Support role escalates technical queries to 2nd line technical support.

We’re looking for career focussed people who have excellent problem solving skills, an interest or qualification in technology, strong customer service skills, excellent telephone manner and keen attention to detail.

This is a rare chance to join a market leading UK company who rewards hard work and innovation and offers excellent development and career progression.

This vacancy is being advertised on behalf of RecruitME who are acting as a recruitment agency. RecruitME is committed to equal opportunity and diversity.