Customer Service jobs in Großbritannien

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Client: Vertical Advantage

Location: West Sussex

Job Category: Other

EU work permit required: Yes

Job Views: 8

Posted: 26.06.2025

Expiry Date: 10.08.2025

Join a growing sports and nutrition company in a newly created role as a Customer Service Specialist. This role involves creating and managing a first-class customer support function.

• Oversee customer service systems and KPIs
• Implement and manage support platform (Gorgias)
• Develop macros, FAQs, and escalation procedures
• Monitor and report on customer service metrics
• Create self-service tools to reduce support volume
• Collaborate with Operations, Warehouse, and Sales teams
• Analyze customer interactions for insights

Act as the main contact between the business and athletes, assisting with onboarding, feedback, and campaign support. Recruit, onboard, and train support agents as the team grows.

Requirements:

• Passion for health and fitness
• Experience in customer support, ideally e-commerce
• Customer-focused with an analytical mindset

Salary: £32,500 + bonus and benefits

Location: West Sussex

If you're ready for this new challenge, apply now!