Customer Service Advisor

Venatu Consulting Ltd; Lincoln; On-site; GBP 26,000; Full time

Job summary

A forward-thinking recruitment agency in the United Kingdom is seeking a Customer Service Advisor to deliver high-quality service without sales or cold-calling. The successful candidate will handle customer inquiries, maintain records, and proactively resolve issues. A background in customer service is preferred, and applicants must be able to commute to Barton-upon-Humber for this full-time role, offering £25,747 annually plus bonuses and various workplace benefits.

Benefits

Access to health & discount platform after 1 year

Free onsite gym (available 24/7)

Complimentary refreshments throughout the day

Qualifications

• Ability to commute to Barton-upon-Humber daily.
• Previous experience in customer service (call centre, retail, hospitality, etc.).
• Experience working towards targets.

Responsibilities

• Handle customer enquiries and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Proactively resolve customer queries.

Skills

Customer service experience

Excellent written and verbal communication skills

IT literate with good Microsoft proficiency

Strong organisational skills

Job description

We’re looking for enthusiastic individuals to join our client in Barton‑upon‑Humber! Whether you come from a call centre, hospitality, or retail background, full supportive training is provided.

Customer Service Advisor – No Weekends or Evenings!
£25,747 per annum + £500 quarterly bonus
Monday to Friday, 8:55am – 5:30pm (8 hours per day, 40 hours per week)
Permanent

This is a full‑time, office‑based position, and applicants must be able to commute to Barton‑upon‑Humber daily.

As a Customer Service Advisor, you’ll deliver high‑quality service to customers, handling queries, updating accounts, and resolving any complaints that arise. This is a purely customer service role with no sales or cold‑calling elements.

Benefits

• Access to health & discount platform after 1 year of service
• Full supportive 4‑week training programme
• EE discount
• Staff discount (after 1 year of service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

Key Responsibilities

• Handle customer enquiries and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions
• Follow up with customers to ensure satisfaction
• Liaise with showrooms
• Proactively resolve customer queries
• Build and maintain strong relationships
• Escalate issues where necessary
• Handle complaints professionally
• Strive to improve customer satisfaction and retention

What makes a great Customer Service Advisor?

• Ability to commute to Barton‑upon‑Humber daily
• Previous experience in customer service (call centre, retail, hospitality, etc.)
• Experience working towards targets
• Excellent written and verbal communication skills
• IT literate with good Microsoft proficiency
• Strong organisational skills

Does this sound like your next role? If you’re a self‑motivated individual with a passion for delivering exceptional customer service, we want to hear from you!

If calling the office, please ask for Jess Patterson.

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for roles, and help you find your next opportunity. Please visit the Venatu company website to read our full privacy policy.

#DONCALL

Job Info

Job Title:

Customer Service Advisor

Company:

Location:

Lincoln, Lincolnshire

Posted:

Closes:

Jan 15th 2026

Sector:

Customer Services

Contract:

Permanent

Hours:

Full Time

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