Customer Service Advisor

Adecco; Cardiff; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-established organisation in customer service is seeking a Customer Service Advisor in Cardiff. This temporary, full-time role offers an hourly rate of £14.12. Responsibilities include managing customer inquiries via calls and emails, resolving complaints, and providing product information. Ideal candidates will have prior customer service experience, excellent communication skills, and the ability to work under pressure. Join a team dedicated to ensuring customer satisfaction and apply today!

Qualifications

• Previous experience in a customer service role is preferred.
• Ability to handle high-pressure situations in a calm manner.
• Flexibility to work on a rotating shift schedule.

Responsibilities

• Handle a high volume of incoming customer calls and emails.
• Provide accurate and timely information to customers.
• Resolve customer complaints and concerns effectively.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Proficient computer skills

Job description

Job Title: Customer Service Advisor
Contract Type: Temporary - Ongoing
Salary: £14.12 per hour
Working Pattern: Full Time

Our client, a well-established organisation in the customer service industry, is seeking a Customer Service Advisor to join their team near Ocean Way, Cardiff. This is a temporary position, offering an hourly rate of £14.12.

As a Customer Service Advisor, you will be responsible for providing exceptional customer service and addressing inquiries and concerns promptly and efficiently. Your primary duties will include answering customer calls, responding to emails, and resolving any issues or complaints in a professional and courteous manner.

Key Responsibilities

• Handle a high volume of incoming customer calls and emails
• Provide accurate and timely information to customers regarding products and services
• Resolve customer complaints and concerns effectively, ensuring customer satisfaction
• Maintain accurate customer records and update relevant databases
• Escalate complex issues to the appropriate departments when necessary
• Collaborate with other team members to ensure a seamless customer experience
• Stay up-to-date with knowledge to assist customers effectively

Requirements

• Previous experience in a customer service role is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities with a solution-oriented mindset
• Ability to handle high-pressure situations in a calm and professional manner
• Proficient computer skills and knowledge of relevant software applications
• Flexibility to work on a rotating shift schedule, including evenings and weekends

If you are a customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for the role of Customer Service Advisor with our client. Join their dynamic team and contribute to their commitment to customer satisfaction.

To apply, please submit your CV and a cover letter highlighting your relevant experience and suitability for the position. We welcome applicants from all backgrounds and value diversity in our workplace.

Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted. Thank you for your understanding.

Our client is an equal opportunity employer committed to creating a diverse and inclusive workplace.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Info

• Job Title: Customer Service Advisor
• Location: Cardiff, Cardiff
• Closes: Jan 9th 2026
• Sector: Customer Services
• Contract: Temporary
• Hours: Full Time