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Customer Service jobs in Grande-Bretagne

Information Governance Manager

Essex County Council

Chelmsford
Sur place
GBP 50 000 - 70 000
Il y a 2 jours
Soyez parmi les premiers à postuler
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D365 BC Pre-Sales Consultant

Pearson Carter

Grande-Bretagne
Hybride
GBP 50 000 - 70 000
Il y a 2 jours
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2nd Line Field Service Engineer

Talascend International

Warrington
Sur place
GBP 30 000 - 45 000
Il y a 2 jours
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Business Development Manager

Softcat plc.

Manchester
Sur place
GBP 50 000 - 65 000
Il y a 2 jours
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Service Desk Analyst

VOYAGE CARE

Exeter
Hybride
GBP 25 000 - 35 000
Il y a 2 jours
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Ward Administrator

Mersey and West Lancashire Teaching Hospitals NHS Trust

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GBP 20 000 - 25 000
Il y a 2 jours
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TRS Consulting

Ipswich
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GBP 40 000 - 55 000
Il y a 2 jours
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Medical Records Clerical Officer - Library

Mid Cheshire Hospitals NHS Foundation Trust

Crewe
Sur place
GBP 22 000 - 28 000
Il y a 2 jours
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GBP 60 000 - 80 000
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GBP 37 000 - 46 000
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GBP 25 000 - 35 000
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Evolus, Inc.

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GBP 60 000 - 80 000
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Universal Music Group

City of Westminster
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GBP 27 000 - 34 000
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Area Manager - Bromley, London

Mytime Active

City Of London
Sur place
GBP 80 000 - 100 000
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Business Development Manager (CCS & Hydrogen) - 12 Months FTC Business Development Manager (CCS[...]

The Crown Estate

City of Westminster
Hybride
GBP 60 000 - 80 000
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Guest Services Executive

The Montcalm at the Brewery London City

City Of London
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GBP 60 000 - 80 000
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Business Support Assistant

Surrey County Council

Dorking
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GBP 27 000 - 32 000
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Transport Officer - Waverley Court

The City of Edinburgh Council

Easter Howgate
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GBP 39 000 - 47 000
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Mansfield District Council

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GBP 80 000 - 100 000
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GBP 60 000 - 80 000
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GBP 60 000 - 80 000
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GBP 40 000 - 60 000
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Information Governance Manager
Essex County Council
Chelmsford
Sur place
GBP 50 000 - 70 000
Plein temps
Il y a 2 jours
Soyez parmi les premiers à postuler

Résumé du poste

A progressive local authority in the United Kingdom is seeking an Information Governance Manager to provide expert advice and lead compliance with data protection legislation. The successful candidate will oversee information governance within the organization, ensuring effective management of information rights and compliance with GDPR. Strong leadership and communication skills are essential to manage a highly motivated team. This role offers opportunities in a dynamic public service environment with flexible working options and a commitment to transformational change.

Prestations

Flexible working arrangements
Employee support for unpaid carers
Inclusive hiring practices for disabled applicants

Qualifications

  • Proven experience in reading and redacting subject access requests.
  • Expert knowledge in Information Governance and Transparency.
  • Proficient experience managing a team within an information governance environment.

Responsabilités

  • Provide expert advice on data protection legislation.
  • Lead project work for consistency in data protection practices.
  • Maintain compliance with GDPR and other legislation.

Connaissances

Information Governance expertise
Interpersonal skills
Leadership
Team building
Communication skills

Formation

Bachelor's degree or equivalent

Outils

Microsoft Office
Description du poste
Are you an Information Governance professional? With proven experience of reading and redacting subject access requests, preferably in a local authority setting? Are you seeking a new challenge in a fast-paced local government environment? We have a great opportunity to join our team at the centre of the organisation.

We are looking for an Information Governance Manager to join the Democracy and Transparency Team, overseeing the delivery of effective and high-quality information governance. This role will have responsibility for information rights and Information Governance Service (IGS).

The role is integral to the successful management of information governance and rights, ensuring the Council remains compliant under the relevant legislation and the successful postholder will be required to provide expert legislative guidance and advice to officers across the Council, including the Senior Information Risk Owner and the Data Protection Officer, partners, providers and other stakeholders.

The ability to be diplomatic and understand the context of the situation is crucial to success, along with strong leadership and team building skills.

To read more about our business area, please visit: Corporate Services and Transformation

Responsibilities
  • Responsible for providing expert Information Governance advice and guidance to officers, schools, partners and others on the current data protection and information legislation.
  • Responsible for leading and co-ordinating project work requiring key stakeholder engagement, to ensure the Council's approach to data protection, transparency and openness are consistent with best practice.
  • Contributes to business planning, delivery of objectives, performance to team and individuals.
  • Demonstrates strong management skills with the ability to focus on resolving complex problems, leading a highly performing and motivated team and achievement of objectives.
  • Creates, develops and maintains an Information Governance framework for the Council to ensure compliance with all regulations and legislation including, the General Data Protection Regulation 2016, Data Protection Act 2018 (DPA), the Freedom of Information Act 2000, The Computer Misuse Act 1990, Environmental Information Regulations 2004 and the Re-use of Public Sector Information Regulations 2005.
  • Leads the development and implementation of council wide plans, in response to legislative changes, implementing these changes to ensure the Council remains compliant with the General Data Protection Regulation/ DPA.
  • Responsible for the oversight and maintenance of information required to be published or maintained to comply with legislation, so that the Council is fully compliant with all data protection legislation.
  • Maintaining proportionate and efficient systems and processes to maintain controls and effectively comply with legislation and manage risks, in a proportionate way which allows other services to perform efficiently in a lawful way.
  • Responsible for managing the Council's relationship with the ICO, including the preparation of materials in respect of data breaches and decision notices.
About You
  • Educated to RQF level 6 (Bachelor's degree) or equivalent by experience. Completion of relevant professional qualifications is highly desirable.
  • Evidence of continuing professional development and expert knowledge in Information Governance and Transparency.
  • Proficient experience of working within an information governance, data protection, information rights environment.
  • Proficient experience of managing a team including leading, motivating, engaging and managing resources to provide high quality customer service.
  • Excellent interpersonal skills, particularly oral and written communications skills, presentation of text and other materials to the highest of standards and attention to detail.
  • Excellent ICT skills and good working knowledge of Microsoft is essential. Knowledge of the NHS Data Security and Protection Toolkit is desirable.
  • Proficient experience of working effectively with internal and external partners, the community, senior officers and elected members. Evidence of understanding and responding to differing viewpoints taking a cross organisational perspective.
Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In February 2025, Greater Essex was accepted onto the Government's devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR)) on our careers site

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you've secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk.

Follow us on Facebook, Twitter, Instagram and LinkedIn. Further details can be found on our careers page.

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* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.

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