Facilities Contracts Officer

NHS; Greater London; On-site; GBP 37,000 - 46,000; Full time

Job summary

A healthcare trust in London is looking for a Facilities Contract Officer. The postholder will manage contracts, monitor supplier performance, and support the Facilities Management team. Ideal candidates will have experience in contract management, possess relevant qualifications, and demonstrate strong organizational and leadership skills. The role offers a salary of £37,259 to £45,356 per annum, is permanent, and requires full-time commitment.

Qualifications

• Must have experience in contract management and administrative duties.
• A degree or equivalent in a discipline relevant to the role is essential.
• Proven leadership and team management skills required.

Responsibilities

• Support with contract management and monitoring.
• Ensure compliance with service level agreements.
• Lead recruitment and training within the team.

Skills

Contract Monitoring

Stakeholder Engagement

Administrative Management

Finance Management

Leadership

Project Management

Education

Degree or equivalent in related field

Management qualification

BICS, CPSS, NVQ level 3 Knowledge of COSHH

Job description

Job Summary

The Facilities Contract Officer will play a key role in facilitating, monitoring, analysing and developing the contractual delivery of facilities services across the Trust, ensuring high‑quality, compliant and cost‑effective service provision. Working within and supporting the Estates & Facilities Directorate, the postholder will maintain effective relationships with contractors and internal stakeholders, oversee performance against contractual standards, identify areas for improvement and ensure that all facilities management activities contribute to a safe, efficient and sustainable estate.

Main Duties

• Contract Monitoring & Management
• Administration
• Stakeholder Engagement
• Projects
• Finance
• Line Management
• Decisions and Judgements
• Physical, emotional and mental demands of the post
• Working conditions

About Us

Whittington Health provides general hospital and community services to 500,000 people living in Islington and Haringey as well as other London boroughs including Barnet, Enfield and Camden. We have an income of over £500m and more than 5,000 staff delivering care across North London in The Whittington Hospital and from 30 locations in Islington and Haringey. As one organisation providing both hospital and community services, we are known as an "integrated care organisation". This means we can bring high quality services closer to home and speed up communication between community and hospital services, improving our patients' experience particularly for those who need different levels of care. Key to our approach is partnering with patients, carers, GPs, social care, mental health and other healthcare providers. We have a strong reputation for safe care, for two years consistently having one of the lowest death rates in England, one of the key criteria for measuring patient safety. Our organisation also has a highly‑regarded educational role, teaching more than 600 undergraduate medical students, nurses and therapists throughout the year, and providing a range of educational packages for postgraduate doctors and other healthcare professionals.

Job Details

Date posted: 19 December 2025

Pay scheme: Agenda for change

Band: Band 5

Salary: £37,259 to £45,356 a year Per Annum Including HCAS

Contract: Permanent

Working pattern: Full‑time

Reference number: 220‑WHT‑3581

Job locations: Whittington Health NHS Trust, Magdala Avenue, London, N19 5NF

Job Responsibilities

• Support with contract management (All contracts) including but not limited to Linen, JLA, Uniforms, Medstrom, Franking, Hybrid mailing, Fleet management
• Support the Senior Facilities Management and Performance team with all facilities‑based elements, management and monitoring of operational, contractual and financial elements of all in‑house and outsourced services
• Monitor supplier performance, ensure service level agreements (SLAs) and key performance indicators (KPIs) are met, and drive improvement
• Ensure regular audits are carried out within a defined area of control, in conjunction with the contractors to ensure services are being provided to agreed NHS National Standards
• Support the Facilities Management team with all departmental administrative workstreams as required
• Maintain, manage and arrange where required the Facilities Management Team diaries to ensure sensible planning of commitments and assist in prioritising workload in relation to the current and anticipated workload
• Co‑ordinate, attend and minute internal and external sub‑group and committee meetings as required
• Create, format, prepare and distribute any correspondence, reports, committee papers, Board papers and presentations on behalf of the Directorate
• Undertake any ad‑hoc projects under the supervision of the Facilities Contracts Manager and Head of Facilities, obtaining and analysing information from both internal and external sources
• Participate and lead ad‑hoc projects as required for the Directorate
• Assist Facilities Management with compiling and submitting ERIC & PAM reports
• Support management with actively seeking to demonstrate quality by developing systems and standards across the Department
• Monitor contract and SLA financial positions as requested by the Senior Facilities Management team
• Ensure that costs for ad‑hoc variation rechargeable services provided are collated and produced in line with Trust's Standing financial instructions policy
• Support with financial duties such as procuring quotes, raising purchase orders/requisitions, processing waivers and invoices and liaising, when necessary, with both internal finance and accounts payable departments
• Line management for the contract monitoring team
• Lead all aspects of staff management, including recruitment, induction, appraisals/PDPs, training, performance reviews, absence management, and disciplinary/grievance processes
• Produce and manage a rota to ensure service coverage, balancing leave and operational needs
• The post holder will work under regular supervision and within set boundaries, whilst having the freedom to balance and prioritise their workload
• Act with discretion when dealing with managers and staff and ensure confidentiality is maintained as appropriate
• Be required to work in all areas of the Trust where conditions may from time to time be unpleasant or challenging

Person Specification

Education / Qualifications (Essential)

• Appropriate experience in a corporate setting sufficient to demonstrate competency and ability
• Educated to degree or equivalent / associated discipline related to the role
• Management qualification or equivalent professional experience
• BICS, CPSS, NVQ level 3 Knowledge of COSHH

Education / Qualifications (Desirable)

• Experience in working within healthcare

Skills & Abilities (Essential)

• Proven experience of managing diaries and administrative requests
• Able to demonstrate ambition and resilience in management and work ethic
• A good team member with proven ability to lead, motivate, inspire and support diverse teams
• An effective communicator (both verbal and written)
• Able to influence and negotiate across a broad scope of staff
• Effectively able to coach others
• IOSH Working Safely
• Able to manage own time and meet deadlines
• Good standard of literacy and numeracy
• Ability to communicate effectively with patients, visitors, colleagues, clients

Skills & Abilities (Desirable)

• Experience in healthcare environment
• Project management skills

Knowledge & Experience (Essential)

• Good knowledge of the NHS National Standards of Cleanliness
• Comprehensive understanding procurement processes – raising purchase orders, processing invoices and sourcing quotes
• Experience in compiling data to produce high‑level reports
• Experience of collecting and analysing data
• Experience of day‑to‑day office management – such as diaries and procuring stationary

Knowledge & Experience (Desirable)

• Experience of collecting and analysing data
• Experience of working in a large, multi‑site organisation
• Experience in carrying out conditional surveys – not chartered survey level

Personal Qualities (Essential)

• Be flexible in approach to work, show empathy, care and compassion
• Ability to work independently, flexibly and professionally – dealing with stressful and changeable situations
• Proven excellent planning and organisational skills
• Ability to respond quickly to problem, ability to adhere to instructions, standards and procedures
• Ability to build relationships and show respect for other people
• Positive attitude and enthusiasm
• Ability to work as part of a team
• Excellent customer service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer Details

Whittington Hospital NHS Trust

Whittington Health NHS Trust, Magdala Avenue, London, N19 5NF

https://www.whittington.nhs.uk/