Customer Service jobs in United States

Job Description

We are currently seeking a qualified Lead Maintenance Tech for one of our properties in Lancaster, CA. This is a full-time position with full benefits. Compensation is based on experience.

A qualified candidate will have excellent customer service skills, 3-5 years of experience in apartment maintenance, problem-solving skills, and precise communication skills. As a Maintenance Lead/Supervisor, you will be leading, guiding, and supervising the team, and directly working with all technical aspects of our apartment community.

• Responds to and coordinates work orders
• Plumbing: Replace faucets, snake drains, and install toilet valves
• Carpentry: hang windows and doors, repair hinges, repair/replace door/window locks
• Paint and patch walls and perform and maintain records of all building and fire and life safety, operational equipment, preventive maintenance/scheduled building preventative maintenance.
• Orders supplies, schedules vendors, and is in charge of inventory control
• Conduct visits to properties to ensure consistency and a positive work environment.
• Inspects units during monthly pest control. Notes the condition of the unit
• Respond to building emergencies after-hours and work an on-call schedule

• Completes work assignments within established time frames
• Replace angle stops, rebuild flushing mechanisms in toilets, replace faucets, change seats, stems or washers
• Plunge and or auger toilets, removing and replacing if necessary.
• Extract water from flooded apartments and set up carpet fans
• Replace light fixtures, ballasts, switches, and plugs.
• Replace locks, cabinet hardware, blinds, shelving, and fixtures
• Rekey locks and manage key inventory.
• Patch drywall; apply matching texture, prime, and paint to match existing surfaces seamlessly
• Unclog toilets, tubs, bathroom sinks, and kitchen sinks
• Diagnose mechanical items in a kitchen and determine if they can be repaired or replaced
• Diagnose and repair water heater systems and ventilation systems
• Track parts or materials used in repairs by self and others, and track stock in inventory and assets in apartments
• Develop, implement, and track a preventative maintenance program
• Track and report vacant unit turnover time, and minimize operating costs while maintaining the property in excellent condition
• Communicate complex issues effectively with peers, supervisors, and corporate staff
• Identify issues and problems, and recommend and implement solutions
• Maintain a high level of productivity

• Knowledge of all aspects of building systems
• Experience with applicable tools and materials, capable of performing manual labor and cleaning techniques
• Ability to implement new solutions and processes
• Strong written and oral communication skills
• Responsive to customer needs
• Must meet physical requirements and maintain professional boundaries
• Adherence to company policies and procedures

Minimum Requirements:

• Valid Driver's License and auto insurance; this role requires use of your vehicle
• High School Diploma or equivalent
• Compliance with drug/alcohol-free workplace policies and criminal background checks
• HVAC Certification