Customer Service Agent

Marston Holdings; Milnrow; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading judicial services group in the UK is seeking candidates with strong communication skills for a full-time role focusing on client interactions and call management. The position offers stable working hours from Monday to Friday, along with competitive benefits, including annual leave and health plans. Candidates with experience in handling difficult situations and good organizational skills are particularly encouraged to apply. This role supports the company's mission of delivering positive outcomes for communities.

Benefits

Free onsite parking

Enhanced Maternity and Paternity Package

25 days annual leave plus bank holidays

Health Cash Plan

Shopping and lifestyle discounts

Skills

Handling and resolving difficult situations

High volume call efficiency

Client SLA management

Microsoft Office Applications

Excellent phone manner

Time management

Organisational skills

Utilities knowledge

Job description

Are you a natural people-person who thrives on helping others? Are you calm under pressure, with a positive outlook and a passion for doing the right thing? If that sounds like you - we would love to welcome you to our team where your empathy, communication skills, and attention to detail can change lives.

Responsibilities & qualifications

• Experience of handling and resolving difficult situations
• Capable of handling high volume calls efficiently and professionally
• Ability to successfully meet client SLA's
• Good understanding and use of Microsoft Office Applications
• Excellent phone manner
• Strong time management and organisational skills
• Utilities knowledge would be advantageous

Marston Holdings is the UK's largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it's tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities.

With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion, or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we're committed to creating an inclusive environment for all employees.

Hours and Benefits

• Hours: Monday - Friday 9am - 5pm
• Contract: Full time 37.5 hours per week
• Free onsite parking
• Enhanced Maternity and Paternity Package (NB subject to eligibility criteria)
• 25 days annual leave plus bank holidays
• Health Cash Plan
• Staff benefits designed to suit your lifestyle from discounts on high street and online shopping to travel, socialising and wellbeing.