Customer Service jobs in United Kingdom

Job Description

Field Services Engineer - Copper Cabling - Cambridge

This is a field-based role requiring nationwide travel to install and support network, server, and Wi-Fi hardware, along with associated cabling, at client sites, data centres, and telephone exchanges. The position includes participation in a 24/7 on-call rota (1 week in 4–6 weeks).

Key Responsibilities:

Field Operations:

• Install and test network and server hardware.




• Perform site surveys for Wi-Fi/4G coverage and cabling planning.




• Troubleshoot and resolve circuit/hardware faults using ServiceNow.




• Carry out hardware upgrades, re-cabling, and pre-deployment tasks.




• Provide on-site support for out-of-hours migrations and switchovers.




• Coordinate daily workload and meet SLA timelines based on ticketing and geography.

Data Centre Support:

• Maintain site access and remote hands support for colocation and internal clients.




• Ensure compliance with ISO standards and ITIL practices.




• Keep data centres clean and organised.




• Gain foundational knowledge of data centre operations with opportunities for progression.

Requirements:

• Self-motivated, well-organized, and capable of solo and team work.




• Experience with hand tools and working at height.




• Strong customer service skills and professional conduct.




• Willingness to travel and stay overnight as needed.




• Excellent communication and problem-solving abilities.




• Full, clean UK driving license (some travel by train/air; expenses covered).

Desirable:

• Networking, copper and fibre cabling experience.




• Hardware deployment experience.




• Prior field technician or remote hands experience.

If you're interested please get in touch ASAP!