Customer Service jobs in United States

Job title: Vehicle Sales Consultant

Salary: £22,000 + OTE £50,000

Job Location: Maidstone

Volvo Car UK has an exciting opportunity for a Vehicle Sales Consultant in Maidstone, where their vision is to exceed customer expectations in all areas of the business. By creating pleasure in ownership and providing a hassle-free experience creating long term and meaningful relationships.

What you will do:

As a Vehicle Sales Consultant, you will be responsible for maximising new and used vehicle sales through both prospecting and conquest business, achieving personal sales volume and financial targets set by the Sales Manager. This includes selling finance and insurance schemes, accessories, and extended warranties.

You will be expected to:

• Achieve agreed performance gateways in terms of penetration levels and volume.
• Offer test drives at every opportunity, ensuring manufacturer standards are observed.
• Operate the company's prospect and follow-up systems effectively, maintaining them daily, including demonstrator logs.
• Record and capture customer information to company standards, ensuring quality and consistency in all communications.

Examples of contact standards:

• Telephone: Respond within 5 rings, introduce yourself with enthusiasm, take caller’s name and contact details, identify vehicle of interest, budget, funding intention, and enquiry source, then agree next steps (e.g., appointment/test drive).
• Showroom: Capture full personal/contact details, identify vehicle of interest and budget, offer and arrange a test drive, explain finance options, and book follow-up appointments.

Who you are:

The ideal Sales Executive will be a team player who thrives in a customer-centric, creative, and results-driven environment. You will lead by example, consistently delivering high standards of customer service while remaining composed under pressure.

You should be:

• Logical and methodical in your approach, yet innovative and energetic.
• Charismatic, creating a trusting and productive environment for customers and colleagues.
• Passionate about the Volvo brand and committed to delivering an excellent customer experience.
• Eager to learn and develop in line with the company’s goals and your own career aspirations.

How to Apply

Applications must be submitted through LinkedIn. If you’d like more information about the role and its responsibilities, please reach out to leigh.craddock@volvocars.com

We are committed to equal opportunities for all employees. We pride ourselves on creating a diverse and inclusive working environment where everyone can thrive, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.