Customer Service jobs in United States

As a Dispatch Agent with Swissport, you will be responsible for coordinating the movement of cargo and ensuring timely and accurate dispatch of shipments to their designated destinations.,

• Prepare necessary paperwork and documentation for flight crew, including flight plans, load sheets, and fuel data.
• Communicate aircraft fuel and load data accurately to flight crew and load control, ensuring compliance with safety and operational requirements.
• Liaise with all stakeholders, including ground crew, flight operations, and airport authorities, to ensure the aircraft is loaded as per specifications and operational requirements.
• Prioritise tasks and manage the turnaround of aircraft from arrival to departure, ensuring efficiency and adherence to schedule.
• Operate aerobridges and aircraft stand guidance systems safely and effectively to facilitate aircraft boarding and disembarkation.
• Drive various vehicles airside, including cars, vans, and minibuses, in accordance with airport regulations and safety protocols.
• Perform aircraft weight and balance calculations as required, ensuring compliance with safety regulations and operational standards.
  Previous experience in aircraft ground operations, ramp handling, or a similar role is advantageous.
• Knowledge of aircraft loading procedures, weight and balance calculations, and aviation safety regulations.
• Excellent communication skills with the ability to liaise effectively with stakeholders at all levels.
• Strong organisational skills and the ability to prioritise tasks in a fast-paced environment.
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements.
• Valid FULL UK MANUAL driver's license and ability to operate vehicles airside in compliance with airport regulations.
  Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
  Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.