Patient Pathway Administrator

UNIVERSITY HOSPITAL SOUTHAMPTON NHS FOUNDATION TRUST; Hordle; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare organization in Hordle seeks a Patient Pathway Coordinator to facilitate patient journeys through efficient administration. Responsibilities include typing from audio dictation, proofreading documents, and handling enquiries. Candidates must have excellent communication skills, a secondary education standard, and relevant qualifications in administration or customer service. Benefits include opportunities for career development and a flexible working environment.

Benefits

Learning and development opportunities

Flexible working environment

Diversity and inclusion initiatives

Qualifications

• A friendly and approachable manner.
• Polite, sympathetic, patient, and diplomatic.
• Experience as an administrator or in a customer-focused role.

Responsibilities

• Type from audio dictation and handwritten notes.
• Proofread and amend documents.
• Handle enquiries over the phone.
• Work closely with multidisciplinary teams.

Skills

Excellent telephone/communication skills

Organisational and time-management skills

Ability to handle enquiries

Confident in a customer-focused environment

Education

Standard of secondary education with literacy and numeracy at GCSE level

Level 3 qualification in administration/customer service or equivalent

Vocational Level 2 qualification in administration/customer service

Job description

A leading healthcare organization in Hordle seeks a Patient Pathway Coordinator to facilitate patient journeys through efficient administration. Responsibilities include typing from audio dictation, proofreading documents, and handling enquiries. Candidates must have excellent communication skills, a secondary education standard, and relevant qualifications in administration or customer service. Benefits include opportunities for career development and a flexible working environment.