Guest Experience Host - Front Desk & Flexible Shifts

Genting Casinos UK; Luton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading leisure company in the UK seeks a friendly and professional receptionist to join their team in Luton. The role requires strong communication and customer service skills, with a focus on welcoming guests and assisting them with check-in processes. Previous reception experience is preferred, although not mandatory. The position offers flexible working hours, including weekends and nights, along with a variety of employee benefits to support your wellbeing and development.

Benefits

Private GP helpline

Discount portal for retailers

Pension scheme

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Qualifications

• Previous reception experience is preferred, but not essential.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Welcome guests and greet all visitors in a professional manner.
• Manage guest check-in and perform admin tasks.
• Provide outstanding customer service.

Skills

Strong communication skills

Excellent customer service skills

Good IT skills

Professional telephone manner

Interpersonal skills

Job description

A leading leisure company in the UK seeks a friendly and professional receptionist to join their team in Luton. The role requires strong communication and customer service skills, with a focus on welcoming guests and assisting them with check-in processes. Previous reception experience is preferred, although not mandatory. The position offers flexible working hours, including weekends and nights, along with a variety of employee benefits to support your wellbeing and development.