Customer Service Assistant jobs in United Kingdom

We are looking for a talented and dedicated individual to become a key member of our Public Sector team. This hybrid role offers the flexibility to work remotely across the country, with occasional visits to our Reading office to collaborate with the wider team.

As part of Marsh’s leading public sector team, you will play a vital role in delivering tailored insurance and risk management solutions to housing clients across the UK. With over 25 years of experience serving the sector, our team is committed to providing expert advice, innovative solutions, and exceptional service to a diverse range of public sector and social housing providers.

• Manage a portfolio of housing clients, providing tailored insurance and risk management solutions
• Identify and develop strategies for clients’ risk management, risk financing, and insurance needs
• Lead and approve insurance program design activities, ensuring alignment with client objectives
• Prepare budget proposals and negotiate fees with clients and insurers
• Host client and insurer meetings alongside specialist broker and client service teams to deliver exceptional service and solutions

• Proven insurance experience, preferably in Property-Casualty (Combined)
• Excellent communication and interpersonal skills
• Strong relationship-building and management abilities
• Analytical mindset with problem-solving skills

• Previous client-facing experience and a dynamic approach
• Ability to remain calm under pressure and work flexibly as needed
• Knowledge and understanding of the public sector and social housing sector
• Cert CII qualification, with progress towards ACII

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.