Account Handler / Account Executive - FINEX

Willis Towers Watson; Ipswich; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance firm in Ipswich is seeking an Account Handler to provide exceptional client service to SMEs. In this role, you will develop and manage client relationships, ensuring insurance needs are met while achieving client retention targets. The ideal candidate will have prior experience in account handling, strong communication, and negotiation skills. This position offers a hybrid work environment with flexibility in client interactions.

Qualifications

• Previous Account Handler or Underwriting experience required.
• Ability to deliver high levels of client service.
• Good communication, negotiation, and influencing skills.

Responsibilities

• Developing strong relationships with clients and understanding their insurance needs.
• Day to day client service, answering queries from clients.
• Preparing broking documentation and negotiating terms with Insurers.

Skills

Client service

Relationship building

Communication skills

Negotiation skills

Insurance market knowledge

Job description

Overview

Summary: In this role you will be working within the FINEX National Professional Indemnity team, providing outstanding client service and support to a diverse portfolio of new and existing SME clients across various industry sectors, including, but not limited to; Miscellaneous, Design and Construction, Architects, Engineers, Accountants and Independent Financial Advisers.

Working as part of an established team of Account Handlers/Executives across Ipswich and Manchester, the successful candidate will be based in the Ipswich office and will be responsible for a portfolio of clients with accountability for retention and account development. You will manage and develop existing client relationships and grow the portfolio, providing the appropriate advice and subject matter expertise required to deliver a class-leading service and ensure that we have the right insurances in place to fulfil our clients’ demands and needs.

The Role

The role involves utilising various established PI facilities and the wider open market as appropriate. We work closely with our Network Brokers and our Willis Towers Watson (WTW) Retail GB teams, whilst also having direct Client relationships. As part of the team, you will be responsible for:

• Developing strong relationships with your clients, understanding their insurance needs and ensuring that these are fulfilled, providing subject matter expertise where required.
• Day to day client service, answering queries received from clients
• Arrange mid-term adjustments as required
• Preparing broking documentation, including market presentations to negotiate favourable terms and coverage with Insurers
• Familiarisation of facility wordings
• Ensuring client retention targets are met, cross-sell and up-sell where viable.
• Encourage new business referrals and recommendations from existing clients
• Manage and control your workflows, utilising relevant systems and ensuring they are updated accordingly, in line with compliance requirements
• Work with our Mumbai and A&S teams to ensure timely delivery of service and settlement of premiums.
• Always operate within the business policies, procedures and requirements
• Maintain files in an orderly manner electronically, ensuring these are within CEM guidelines
• Apply FCA operating principles and always work in accordance with Treating Customers Fairly
• Support the BU in accurate forecasting and tracking of revenue

Qualifications

• Previous Account Handler or Underwriting experience required.
• Professional Indemnity insurance experience beneficial, but not essential.
• Ability to deliver high levels of client service.
• Ability to build effective relationships, at all levels, with clients, prospects, associates, insurers, and external specialists.
• Ability to manage your workload and balance competing priorities.
• Good communication, negotiation and influencing skills.
• Ability to represent the practice and WTW with integrity and credibility.
• Experience and willingness of working with and adhering to processes and systems to support client service delivery.
• Ability and willingness to learn.
• Experienced knowledge of insurance markets in order to deal effectively with clients and Willis Towers Watson needs.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.