Account Manager - Mid-Market

TrueCommerce; Coventry; Remote; GBP 45,000 - 60,000; Full time

Job summary

A global supply chain network is seeking an Account Manager to drive client retention and satisfaction in Coventry, UK. The successful candidate will manage existing relationships, resolve customer issues, and exceed sales quotas. Strong communication and technical skills are essential, along with a proactive approach to customer interactions. This role offers a remote working opportunity and competitive benefits.

Benefits

Competitive benefits

Career development opportunities

Recognition programs

Qualifications

• 3-5 years Account Management or Customer Success experience.
• Genuine desire to build relationships with existing customers.
• Strong technical aptitude is a must.

Responsibilities

• Meet or exceed monthly sales quotas.
• Develop trust relationships with mid-tier customers.
• Proactively contact customers for improvement opportunities.

Skills

Interpersonal communication

Customer-oriented

Problem-solving

Attention to detail

Organizational skills

Job description

Account Manager role focuses on the retention and growth of existing TrueCommerce Mid-Market clients across Europe. You will have expertise in client satisfaction and retention, with a passion for delivering exceptional service and business value. This role will be focused on proactively growing & retaining relationships with existing clients in the Mid-Market space. An Account Manager must be confident, detail-oriented and hard-working. To be successful, you need to have stronginterpersonal communication, empathy, self-confidence, and naturally customer-oriented. Come be a part of a growing Sales team!

Remote Working Opportunity!

We value our employees with competitive benefits, career development, recognition programs and more!

As an Account Manager, you will:

• Meet or exceed monthly sales quotas that include Bookings (upsell) and Net Retention targets.
• Developing trust relationships with a book of mid-tier customers to ensure they do not churn.
• Proactively contact current customers to discuss areas of customer improvement that would benefit the customer.
• Highly responsive to customer requests via email and tasks.
• Maintain high level of opportunity follow-up to ensure all opportunities are updated
• Be a trusted advisor and advocate for the customer both internally and externally
• Resolve any issues and problems faced by the customers and deal with complaints to earn and maintain ongoing trust.
• Continually update TrueCommerce CRM with notes and activities
• Attend department meetings and educational activities to stay up to date on the latest developments and trends within the industry.

Requirements for success:

• 3-5 years Account Management or Customer Success for existing customers.
• A genuine desire to build relationships with existing customers
• Proven overperformance in exceeding retention & sales quotas
• Enjoys proactively reaching out to customers to recommend new solutions and upselling
• This individual enjoys solution selling and thrives on change
• Strong technical aptitude is a must.
• Strong phone skills, exceptional listening skills, and above-average problem-solving skills
• Proven ability in building client rapport
• Organizational skills with an emphasis on attention to detail
• Working knowledge of EDI is very helpful
• Willingness to dedicate extra effort beyond normal working hours

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemen’s, Ocean Spray, and many more.

Come join our team!

Please visit our careers website for additional information.