Customer Service Assistant jobs in United Kingdom

Do you enjoy talking to people and get energised working in a fast-paced environment? Do you enjoy working to targets and goals? Do you want to work in a culture that is fun, friendly and shows that we are passionate about what we do?

We are a fast-growing e-commerce packaging company based in Barnet, North London and we are looking for a Inbound Sales Adviser to come and join our team! If you are commercially minded, confident and a tenacious professional that has the ability to communicate effectively and build strong client relationships then this could also be the role for you!

We are the UK's leader in paper bags, cartons and other packaging products.The company has numerous marketing leading brands across Europe with a team of 50 people across 4 locations, including London, Hertford, Berlin, and Newmarket - half of which are based at this location.

We are seeking an enthusiastic and customer-focused Inbound Sales Adviser to join our team.The successful candidate will be the first point of contact for inbound customer enquiries, providing product information, processing sales, and ensuring a positive customer experience.The ability to communicate in a second language is a strong advantage, helping us better serve our diverse customer base.

We are looking for candidates with strong communication, organisational, numerical skills and active learners so that we can focus your initial training around our packaging products, service, and the marketplace.

Every employee at Rocaba Group is unique and valued.We take pride in delivering excellence consistently and with our rapid growth and success, we are always looking to add the best talent to our teams.We are looking for candidates that have a strong work ethic, desire to learn and can build strong relationships with their colleagues.

In return we offer a wide range of benefits for all of our staff, including the opportunity to learn and develop a range of skills, supportive working environment, and strong culture.We also have a competitive holiday allowance, as well as many of the basics, including optional private healthcare, pension contributions and free eye-testing.

• Handle inbound calls, emails, and online enquiries in a professional and timely manner.
• Provide accurate product/service information and guide customers through options to meet their needs.
• Convert inbound enquiries into sales while ensuring a customer-first approach.
• Record all interactions, leads, and sales activity in the CRM system accurately.
• Manage customer queries, complaints, and after-sales support, escalating where necessary.
• Work closely with colleagues in sales, marketing, and customer service to maximise customer satisfaction.
• Meet and exceed individual and team KPIs, including sales conversion, response times, and customer service scores.
• Maintain up-to-date knowledge of products, services, and promotions.
• Represent the company in a professional and positive manner at all times.

• Previous experience in sales, customer service, or a similar customer-facing role (inbound sales preferred).
• Strong communication and interpersonal skills, with a friendly and confident telephone manner.
• Ability to build rapport quickly and convert enquiries into sales.
• Good IT literacy, including CRM systems, email, and Microsoft Office.
• Highly organised with the ability to manage multiple enquiries simultaneously.
• Target-driven with a focus on delivering excellent customer experiences.
• Second language skills (spoken and written) are highly desirable and considered a strong advantage.
• Be resilient, energetic, enthusiastic, have a 'can do' attitude and dynamism.

• Minimum: GCSEs (or equivalent) in English and Maths.
• Desirable: Further education or training in sales, customer service, or business administration.

• Competitive salary
• Training and development opportunities.
• Friendly, supportive team environment.
• Opportunity to grow with a successful, expanding business.

• Career development opportunities
• On-site parking
• Casual dress
• Subsidised private health care
• Vibrant and dynamic working environment

Please attach an up-to-date copy of your CV to the link provided, and we will be in contact.