Customer Success Manager

Caselton Clark; London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A global media firm based in London is seeking a Customer Success Manager to manage a portfolio of international accounts. This hybrid role focuses on building strong client relationships, driving engagement with our digital platform, and ensuring maximum customer value. The ideal candidate will have 1-2 years of experience in a commercial role and possess a strong communication skill set. The position offers a competitive salary of £40,000 with uncapped commission and a full benefits package.

Benefits

Hybrid working model

Commission (uncapped)

Full benefits package

Qualifications

• 1–2 years of experience in a commercial career (account management, sales, etc.).
• Strong hunter mentality; resilient and growth-oriented.
• Confident communicator with senior decision-makers.

Responsibilities

• Own and grow a portfolio of global client accounts.
• Deliver tailored engagement strategies across events and subscriptions.
• Analyze platform usage and drive user engagement.

Skills

Account management

Sales skills

Communication

Analytical skills

Job description

Overview

Customer Success Manager – Global Media, Events & Intelligence (Tech Sector)

Location: London (Hybrid: 2–3 days in office)

Salary: £40,000 base + £5,000 commission (uncapped) + full benefits

Are you hungry to accelerate your career in Customer Success with a fast-growing global media and events business? Alongside our world-class events, we deliver a powerful business intelligence platform, enriched with the latest in technology and AI. We’re now looking for a proactive, commercially minded individual to join our expanding Customer Success team.

The Opportunity

This role is all about building strong client relationships, driving adoption of our digital platform, and ensuring customers gain maximum value from both our global events and our intelligence services. You’ll manage a portfolio of 40–50 international accounts, working directly with senior decision-makers and play a strategic role as the company continues to expand.

What You’ll Do

• Own and grow a portfolio of global client accounts, ensuring retention and expansion.
• Deliver tailored engagement strategies, from onboarding to renewals, across events and subscriptions.
• Partner with clients strategically, identifying opportunities to unlock further value.
• Analyse usage of our platform and drive engagement with key features.
• Present ROI reviews and influence senior stakeholders worldwide.
• Collaborate with sales, events, and product teams to ensure customer feedback drives growth.

What We’re Looking For

• 1–2 years into a commercial career (account management, sales, or similar).
• Strong hunter mentality, resilient, persistent, and growth-oriented.
• Confident communicator, comfortable engaging senior decision-makers globally.
• Able to balance relationship-building with commercial impact.
• Curiosity to learn complex markets and translate insights into client value.
• A proactive, energetic mindset matters more than direct industry experience.

Why Join Us?

• Competitive salary & commission (uncapped earning potential).
• A clear progression path as the team and business scale.
• Hybrid working model (vibrant London office + flexibility).
• Full benefits package, including health cover, wellbeing perks, and generous holiday allowance.
• Be part of a collaborative, mission-driven team combining global events expertise with cutting-edge business intelligence.

If you’re ambitious, commercially sharp, and ready to make an impact, we’d love to hear from you.