Customer Experience Manager

COREcruitment; Manchester; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A dynamic drinks brand in the North West is seeking a proactive Customer Experience Manager to lead customer service and loyalty initiatives. The role is hybrid, requiring 3 days in the office, focusing on customer satisfaction and retention. Ideal candidates will have experience in customer experience or account management, excellent communication skills, and familiarity with CRM tools. Competitive salary and benefits offered.

Benefits

Competitive salary

Employee discounts

Monthly gym allowance

Dynamic work environment

Qualifications

• Experience in customer experience, service, or account management (retail/e-commerce a plus).
• Confident communicator, both written and verbal.
• Proactive, solutions-driven, and passionate about delivering exceptional customer service.

Responsibilities

• Lead and improve all customer service operations across email, phone, chat, and social.
• Manage subscriptions and orders, ensuring smooth fulfilment and customer retention.
• Proactively resolve issues and run outbound loyalty and sales campaigns.

Skills

Customer experience management

Communication skills

Proactive problem-solving

CRM experience

Tools

Shopify

Skio

Klaviyo

Job description

Overview

Customer Experience Manager – Ecommerce Drinks Business – Up to £30,000 – North West

My client is an innovative and aspiring drinks brand sweeping through the United Kingdom. This company has a passion for wellbeing and an ambitious plan to expand nationwide. The client has a large following and strong exposure through brand recognition.

We’re looking for a proactive and energetic Customer Experience Manager to join a fast-growing retail and brand-building business in the drinks industry. This is a hands-on role with real influence — you’ll lead customer service, manage subscriptions and orders, and drive loyalty initiatives that turn first-time buyers into lifelong fans.

This role would be ideal for a candidate with experience in Ecommerce, FMCG or customer service. This will be a hybrid role with 3 days in a North West office!

What’s in it for you

• Competitive salary and employee discounts.
• Hybrid working (3 office days, 2 home days).
• Monthly gym allowance.
• The chance to make a genuine impact in a dynamic, high-growth business.

Key Responsibilities

• Lead and improve all customer service operations across email, phone, chat, and social.
• Manage subscriptions and orders, ensuring smooth fulfilment and customer retention.
• Proactively resolve issues and run outbound loyalty and sales campaigns.
• Champion the customer voice across the business, feeding insights into product, operations, and marketing.
• Develop strategies to improve NPS, retention, and customer satisfaction.

The Ideal Candidate

• Experience in customer experience, service, or account management (retail/e-commerce a plus).
• Confident communicator, both written and verbal.
• Proactive, solutions-driven, and passionate about delivering exceptional customer service.
• Comfortable with outbound customer engagement and relationship building.
• Organised, detail-oriented, and highly motivated.
• Experience with CRM and subscription platforms (e.g. Shopify, Skio, Klaviyo) is desirable.

If you are interested in having a chat about this role, please forward updated CVs to Mark at COREcruitment / [e-mail]

COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram.