Head of Service Management - SRE

McGregor Boyall; United Kingdom; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading provider of Global Financial Services is looking for a Head of Service Management to enhance global service management practices across CTO platforms. The ideal candidate will have significant experience in Technology Operations and Service Management, overseeing service quality, incident management, and operational performance. This role offers an opportunity to drive strategic initiatives in a fast-paced environment.

Qualifications

• Experience in Technology Operations, Service Management, or SRE, particularly in infrastructure or developer tooling.
• Ability to implement global service management frameworks across teams.
• Strong understanding of ITSM processes and service quality management.

Responsibilities

• Lead Service Management for the CTO Organization.
• Own service management execution across the CTO portfolio.
• Ensure operational service quality and performance.

Skills

Technology Operations

Service Management

SRE

ITSM processes

Cloud-native services

CI/CD tooling

Observability tooling

Job description

Head of Service Management- SRE, DevOps, Cloud, Infrastructure tooling

A leading provider of Global Financial Services is seeking a proven and reliable Head of Service Management to help shape, support, and strengthen the wider business function.

The role:

We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO operations, reporting to the Global Head of Service Management.

This individual will be responsible for embedding global service management practices across all CTO-owned platforms and services-ensuring high reliability, operational rigor, and alignment to enterprise service standards.

Key Responsibilities

• Lead Service Management for the CTO Organization
  • Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies.
  • Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem, change, and service level management.
  • Serve as the CTO's point of accountability for operational service quality, performance, and recovery.

Skills required

• Proven experience in Technology Operations, Service Management, or SRE, preferably within infrastructure or developer tooling environments.
• Proven ability to operationalize global service management frameworks across engineering teams.
• Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management.
• Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations.
• Technically fluent across infrastructure, cloud-native services, CI/CD, and observability tooling.
• Experience in regulated industries or high-availability, business-critical technology environments is a plus.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.