Customer Service Adviser jobs in Grande-Bretagne

Bloomreach is building the world’s premieragentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize theentirecustomer journey.

• We're takingautonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re makingconversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future ofautonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine —Loomi AI— so that personalization isn't only autonomous…it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Currently expanding our Account Management team, we’re looking for a new colleague as Strategic Account Manager (AM) to manage the DACH portfolio. Could you be the one?

The job of Account Manager is to:

• own the relationship with key accounts,
• ensure renegotiation of contracts at point of renewal,
• identify upsell and cross sell opportunities.

In this role you will be responsible for:

• day to day account management,
• qualification of new opportunities within existing accounts,
• being the Subject Matter Expert (SME) for all Engagement CDP solutions and services.

This role reports directly to the Head of Account Management.

• Own a portfolio of existing accounts and take responsibility for their retention and growth (cross-and upsell).
• Identify upsell and cross sell opportunities within existing accounts.
• Proactively own renewals in key accounts in cooperation with the Customer Success team.
• Succeed in a team selling environment, partnering with solution consultants for maximum account penetration and coverage.
• Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings.
• Stay abreast of industry changes and trends.
• Confidently communicate the CDP value proposition.
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations.

• Ideally 5+ years of quota carrying experience in online media, selling software or software-as-a-service (SaaS).
• Good knowledge of online marketing/internet marketing.
• Strong technology skills. Must be able to credibly discuss digital marketing topics.
• Able to successfully negotiate and close deals at C-level.
• Ability to work and sell in a highly collaborative teamed environment.
• Proven track record meeting and exceeding revenue quota in an account retention and upsell role.
• Detail oriented, relationship-building skills, and a focus on a high level of customer service.
• Excellent written and verbal communication skills, including high calibre presentation skills.
• Positive attitude and “love of selling”.
• Needs to be highly charged, enthusiastic and driven to succeed.
• English and German Language Skills necessary

A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

We believe in flexible working hours to accommodate your working style.

We work virtual-first with several Bloomreach Hubs available across three continents.

We organize company events to experience the global spirit of the company and get excited about what's ahead.

We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.

We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.

Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.).

The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.

Subscription to Calm - sleep and meditation app.

We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

We facilitate sports, yoga, and meditation opportunities for each other.

Extended parental leave up to 26 calendar weeks for Primary Caregivers.

Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.

Everyone gets to participate in the company's success through the company performance bonus.

We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

We reward & celebrate work anniversaries -- Bloomversaries!

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!