Customer Experience jobs in United States

We have been named a Top 10 “Most Loved Workplace” for the second year running! At Metro Bank, people come first –our cultureis all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in adiverse and inclusive workplaceand to find the very best person for the job, we always look across a wide range of diversecommunities. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

This role requires to be office-based in Basildon twice per week.

What you will do:

• Monitor and maintain ledger performance, taking any appropriate action quickly to prevent ageing

• Respond to ledger changes to ensure funding levels are always appropriate

• Dispute management

• Build and maintain customer relationships and provide an AMAZEING service, including complaints handling where appropriate

• Liaise with customers to resolve queries and obtain necessary paperwork when required

• Attend customer visits with Relationship Managers/Relationship Directors

• Build and maintain strong internal relationships in order to work together to enhance the customer experience and protect the Bank from loss

• Execute processes with accuracy and maintain documentation in line with all Standard Operational Processes

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Experience in credit control and Invoice Finance

• Experience in a financial/accounting environment

• Proven experience of dealing with customer enquiries on a day-to-day basis

• Experience in managing post, compiling spreadsheets, and producing MI

• Amazing customer service skills as you will be interacting with our customers and stakeholders

• A real eye for detail and confidence with numerical data

• Strong communication skills and telephone confidence with the ability to adapt your communication style to any situation

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!