Retail Store Lead — Customer Experience & Ops

Sainsbury's Supermarkets Ltd; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company is seeking a Lead Customer Experience Manager in Glasgow to lead a team focused on exceptional customer experiences. The role involves managing operations, people, and ensuring high standards across the store. Candidates should have experience in managing teams in fast-paced environments and a proven track record of delivering high performance through effective leadership. Join us to make a difference in the retail experience our customers enjoy.

Benefits

10% discount at Sainsbury's after four weeks

Annual bonus scheme

Free food and drinks for colleagues

Generous holiday entitlement

Pension matching

Cycle to Work scheme

Qualifications

• Experience managing managers in a fast-paced environment.
• Proven success in delivering and improving KPIs.
• Experience leading large teams and managing sensitive issues.

Responsibilities

• Lead a team to ensure excellent customer experience.
• Accountable for store operations in the absence of a manager.
• Manage performance, conduct disciplinaries, and ensure accurate scheduling.

Skills

Leadership

Customer service

Data analysis

People management

Operational efficiency

Job description

A leading retail company is seeking a Lead Customer Experience Manager in Glasgow to lead a team focused on exceptional customer experiences. The role involves managing operations, people, and ensuring high standards across the store. Candidates should have experience in managing teams in fast-paced environments and a proven track record of delivering high performance through effective leadership. Join us to make a difference in the retail experience our customers enjoy.