Customer Experience Trainer — Blended Learning Pro

Chubb Fire & Security; Guide; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading security services provider seeks a Customer Experience Trainer to join the Customer Excellence Team in Blackburn. This full-time position focuses on developing and delivering high-quality customer experience training programs for frontline teams, leveraging modern instructional design methods. Ideal candidates will have a strong background in training design, a deep understanding of customer experience principles, and proven ability to enhance training through digital platforms. Competitive salary and benefits included.

Benefits

25 days holiday plus bank holidays

Free Onsite Parking

Cycle to Work Scheme

Employee Referral Scheme (£1000)

Company Pension Scheme

Health & Wellbeing Resources

Qualifications

• Extensive experience in training design and facilitation in customer-facing environments.
• Strong understanding of customer experience principles and process optimisation.
• Proven track record modernising training through digital platforms.

Responsibilities

• Develop high-quality training programs for customer experience.
• Create engaging learning content using modern instructional design.
• Conduct skills assessments and coaching to improve performance.

Skills

Training design

Customer experience principles

Analytical mindset

Communication skills

Education

Professional training or coaching qualifications

Tools

LMS/LXP platforms

Digital content creation tools

Job description

A leading security services provider seeks a Customer Experience Trainer to join the Customer Excellence Team in Blackburn. This full-time position focuses on developing and delivering high-quality customer experience training programs for frontline teams, leveraging modern instructional design methods. Ideal candidates will have a strong background in training design, a deep understanding of customer experience principles, and proven ability to enhance training through digital platforms. Competitive salary and benefits included.