Customer Experience Partner - Housing Insights & Improvements

Two Rivers Housing; Milton Keynes; On-site; GBP 33,000; Full time

Job summary

A leading housing association in Milton Keynes is seeking a Customer Experience Business Partner to enhance tenant satisfaction through data analysis and support. The successful candidate will be responsible for driving improvements to systems and procedures, ensuring compliance with the Housing Ombudsman Code. This role requires exceptional customer service skills, effective communication, and a driving licence. The position offers an attractive salary of £32,708.22 per annum.

Qualifications

• Full UK driving licence and access to a car insured for business use.
• Experience in complaint management within the Housing industry.

Responsibilities

• Provide data insight and analysis to improve service.
• Manage customer journey and meet performance outcomes.
• Liaise with service managers for improvement opportunities.

Skills

Data insight and analysis

Exceptional customer service skills

Effective communication

Creative problem-solving

Education

Chartered Institute of Housing level 3

Job description

A leading housing association in Milton Keynes is seeking a Customer Experience Business Partner to enhance tenant satisfaction through data analysis and support. The successful candidate will be responsible for driving improvements to systems and procedures, ensuring compliance with the Housing Ombudsman Code. This role requires exceptional customer service skills, effective communication, and a driving licence. The position offers an attractive salary of £32,708.22 per annum.