Customer Experience Manager

ATG Entertainment; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading live entertainment company in Greater London is seeking a Customer Experience Manager to lead a passionate team dedicated to enhancing the overall experience for both audiences and visiting companies. You will be responsible for maximizing revenue through strategic planning and data-driven decisions while ensuring an exceptional environment that feels like a home for our creative visitors. This role emphasizes equal opportunity and inclusivity within the workplace.

Responsibilities

• Lead the Customer Experience team to maximize revenue.
• Use data to inform retail focused plans.
• Ensure exceptional experience for audiences and visiting companies.

Job description

Customer Experience Manager

ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

Responsibilities

Leading the Customer Experience team, you will maximize revenue, use data to inform and deliver future retail focused plans, whilst always motivating team members to meet and exceed sales targets. The role is responsible for not just the welcome of our audiences, but also ensuring that we care for the casts and visiting companies that are arriving backstage. Our creative visitors are looking for a home from home and we want to ensure they get this whilst with us.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atgentertainment.com and uk-careers.atgentertainment.com