Optical Retail: Customer Experience Manager

Asda Stores Ltd.; Gravesend; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Gravesend is seeking an Optical Retail Performance and Customer Experience Manager. The role entails screening patients for eye conditions, coaching team members, and maintaining departmental standards. Candidates must be fully qualified optometrists registered with the GOC and passionate about developing new services. With a competitive salary and benefits including company bonuses and flexible working patterns, it's an excellent opportunity for driven professionals committed to customer experience.

Benefits

Discretionary company bonus

Company pension up to 7% matched

15% colleague discount

Free access to wellbeing services

Professional indemnity insurance

Paid GOC fees

CET package

Flexible working patterns

Excellent parental leave policies

Qualifications

• Must meet statutory points requirement for CPD.
• Willing to gain accreditation within 12 months.
• Strong coaching and training skills.

Responsibilities

• Screen patients for eye conditions.
• Coach and train the wider department team.
• Maintain departmental standards.
• Develop and support new patient services.
• Deliver a memorable customer experience.

Skills

Fully qualified optometrist registered with the GOC

Registered performer with NHS area team or health board

Passionate about developing new patient services

Able to deliver a memorable customer experience

Job description

A leading retail company in Gravesend is seeking an Optical Retail Performance and Customer Experience Manager. The role entails screening patients for eye conditions, coaching team members, and maintaining departmental standards. Candidates must be fully qualified optometrists registered with the GOC and passionate about developing new services. With a competitive salary and benefits including company bonuses and flexible working patterns, it's an excellent opportunity for driven professionals committed to customer experience.