Remote Customer Experience Associate

Essence Journey; Remote; GBP 60,000 - 80,000; Full time

Job summary

A growing customer service firm in the UK is seeking a Remote Customer Experience Associate. This role focuses on effectively communicating with clients, resolving issues, and managing client satisfaction in a supportive remote environment. Ideal candidates should be highly organized and possess strong communication skills. Benefits include a flexible schedule and opportunities for professional growth. Join us to make a positive impact and enhance client experiences!

Benefits

Flexible remote work schedule

Opportunities for professional growth and development

Access to company resources and training programs

Supportive and collaborative team environment

Qualifications

• Must be 18 years of age or older.
• Previous experience in customer service administration or remote support is a plus but not required.

Responsibilities

• Serve as the main point of contact for clients via email, chat, and phone.
• Assist with scheduling follow-ups and ensuring client needs are met promptly.
• Maintain accurate records and document all client interactions.
• Collaborate with internal teams to resolve issues and improve client satisfaction.
• Monitor ongoing projects and provide updates to management.
• Identify opportunities to streamline processes and enhance client experience.

Skills

Strong written and verbal communication skills

Excellent organizational and multitasking abilities

Comfortable using digital tools and platforms

Job description

We are seeking a highly organized and motivated Remote Customer Experience Associate to support our clients and internal teams. This role is ideal for a proactive professional who excels in communication coordination and problem‑solving in a remote environment.

Key Responsibilities

• Serve as the main point of contact for clients via email chat and phone
• Assist with scheduling follow‑ups and ensuring client needs are met promptly
• Maintain accurate records and document all client interactions
• Collaborate with internal teams to resolve issues and improve client satisfaction
• Monitor ongoing projects and provide updates to management
• Identify opportunities to streamline processes and enhance client experience

Requirements

• Must be 18 years of age or older
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Comfortable using digital tools and platforms for remote collaboration
• Ability to work independently and meet deadlines
• Previous experience in customer service administration or remote support is a plus but not required

Benefits

• Flexible remote work schedule
• Opportunities for professional growth and development
• Access to company resources and training programs
• Supportive and collaborative team environment

Equal Opportunity Statement

We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and respectful workplace for everyone.

Key Skills

English Speaking,Catering,Marine Biology,Entry Level,Computer Engineering

Employment Type: Full Time

Experience: years

Vacancy: 1