Customer Experience Representative

Pilgrims Europe; Slough; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading European food group is seeking a Customer Experience Representative in Slough. The role involves handling customer inquiries across multiple platforms and providing accurate product information. Candidates should be passionate about customer service, possess strong problem-solving skills, and thrive in a fast-paced environment. This position offers career growth opportunities within a stable company. Join us to make every customer interaction count.

Qualifications

• Passion for delivering exceptional customer experiences.
• Analytical thinking and problem-solving ability under pressure.
• Experience in customer service environments is advantageous.

Responsibilities

• Handle inbound customer enquiries via phone, email, and omni-channel platforms.
• Provide accurate product, service, and order information.
• Resolve issues efficiently, aiming for first-contact resolution.
• Place inbound orders and identify upsell opportunities.
• Make proactive outbound calls to support customer satisfaction.

Job description

?? Slough – Rollover (Part of Pilgrim's Europe) - Office-Based role

37.5 hours per week ¦ currently 8:30am – 5:00pm (subject to change to support business functions and operational needs.)

Be part of something bigger. Make every customer interaction count.

Are you passionate about delivering exceptional customer experiences? Do you thrive under pressure, think analytically, and enjoy solving problems in a fast-paced environment?

We're looking for a Customer Experience Representative to join Rollover, proudly part of Pilgrim's Europe. This role offers the opportunity to make a real impact locally, while benefiting from the stability, scale, and career opportunities of a leading European food group.

What You'll Be Doing

• Handle inbound customer enquiries via phone, email, and omni-channel platforms
• Provide accurate product, service, and order information
• Resolve issues efficiently, aiming for first-contact resolution
• Place inbound orders and identify natural upsell opportunities
• Make proactive outbound calls to support customer satisfaction, sales, and retention
• Capture insights and feedback using CRM systems to drive improvements

Responsibilities may change in line with evolving business requirements.