New Homes Customer Experience Lead

Harken Search LTD; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A residential developer based in North London is seeking a Customer Experience Manager to oversee the entire customer journey from pre-completion visits to the end of the warranty period. The role involves managing inspections, ensuring high customer satisfaction, coordinating with contractors, and improving service quality. Candidates should have experience in customer-facing roles preferably with a residential developer or PLC housebuilder. Competitive salary and benefits offered.

Benefits

Competitive salary

Bonus Scheme

Car allowance

Pension/Health Care

Qualifications

• Experience working in a customer facing role.
• Experience with either a PLC housebuilder or residential developer.

Responsibilities

• Manage customer inspections and journey from pre-completion to warranty.
• Coordinate completion of defects and ensure SLA compliance.
• Promote customer satisfaction surveys and improve service quality.

Skills

Customer service management

Conflict resolution

Communication skills

Job description

A residential developer based in North London is seeking a Customer Experience Manager to oversee the entire customer journey from pre-completion visits to the end of the warranty period. The role involves managing inspections, ensuring high customer satisfaction, coordinating with contractors, and improving service quality. Candidates should have experience in customer-facing roles preferably with a residential developer or PLC housebuilder. Competitive salary and benefits offered.