Product Genius: Customer Experience & Car Expert

ARNOLD CLARK AUTOMOBILES LIMITED; Newcastle upon Tyne; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading automotive company in Newcastle upon Tyne is seeking a Customer Service Executive to enhance the customer experience at their Chery/SEAT branch. The role involves preparing the showroom, supporting the sales team, and assisting customers throughout their purchasing journey. Ideal candidates will be confident communicators with a positive attitude and a full UK driving licence. This position offers substantial training and clear career progression into car sales, along with competitive employee benefits including holidays, private healthcare, and retail discounts.

Benefits

33 days' holiday allowance

Generous retail discounts

Private healthcare

24/7 access to GP services

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Discount on new and used vehicles

Qualifications

• Full UK driving licence is required.
• Must be a confident communicator who understands that a positive attitude gets great results.
• Willingness to go the extra mile.

Responsibilities

• Preparing the showroom and cars for the day ahead.
• Assisting with showroom presentation and advertising.
• Supporting the Sales department to deliver excellent customer experience.
• Accompanying customers on test drives.
• Enhancing the customer journey from enquiry to delivery.

Skills

Confident communicator

Positive attitude

Team player

Initiative

Job description

A leading automotive company in Newcastle upon Tyne is seeking a Customer Service Executive to enhance the customer experience at their Chery/SEAT branch. The role involves preparing the showroom, supporting the sales team, and assisting customers throughout their purchasing journey. Ideal candidates will be confident communicators with a positive attitude and a full UK driving licence. This position offers substantial training and clear career progression into car sales, along with competitive employee benefits including holidays, private healthcare, and retail discounts.