Regional Customer Experience Advisor – 5★ Aftercare

Mediaweb Group; Penrith; On-site; GBP 25,000 - 32,000; Full time

Job summary

A property development company is seeking a Customer Relations Advisor to deliver a 5* customer experience and manage administrative tasks. Successful candidates will have excellent customer relationship management skills and strong communication abilities, both written and verbal. The role includes supporting sales teams and addressing customer complaints promptly. Benefits include generous holiday entitlement, a discretionary bonus scheme, and private medical insurance. This position promises to enhance your career within a supportive environment.

Benefits

Generous holiday entitlement of 26 days per annum + bank holidays

Discretionary Bonus Scheme

Company Pension Scheme

Private Medical Insurance Scheme

Life Assurance Scheme

Development Opportunities

Qualifications

• Excellent customer relationship management skills within an online context and face-to-face.
• Strong collaborative and interpersonal skills.
• Experience within a customer service role.

Responsibilities

• Support delivery of a 5* customer experience and manage regional complaints effectively.
• Answer inbound customer calls and respond to enquiries promptly.
• Promote and provide a 5* customer service level within the operational area.

Skills

Customer relationship management

Written communication

Verbal communication

IT literacy (Microsoft packages)

Teamwork and collaboration

Job description

A property development company is seeking a Customer Relations Advisor to deliver a 5* customer experience and manage administrative tasks. Successful candidates will have excellent customer relationship management skills and strong communication abilities, both written and verbal. The role includes supporting sales teams and addressing customer complaints promptly. Benefits include generous holiday entitlement, a discretionary bonus scheme, and private medical insurance. This position promises to enhance your career within a supportive environment.