Customer Experience Specialist

Brother Europe; Audenshaw; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global brand in customer experience is seeking a Customer Experience Specialist for a hybrid role in Audenshaw. This position focuses on designing and optimizing customer journeys, managing acquisition and retention campaigns, and utilizing data analytics to drive engagement. Candidates should possess expertise in CX, digital platforms, and campaign management. Enjoy a competitive salary, hybrid working opportunities, and comprehensive benefits including 25 days holiday, industry-leading pension, and career development. Join a brand dedicated to customer satisfaction.

Benefits

Hybrid flexible working

25 days holiday + bank holidays

Industry-leading pension

Life Assurance and health cash plan

Training & career development opportunities

Free parking

Employee Assistance Program

Social events and environmental days

Qualifications

• Expertise in Customer Experience with a focus on acquisition and retention.
• Experience in delivering data-driven marketing campaigns.
• Ability to perform user acceptance testing and monitor analytics.

Responsibilities

• Design and optimize customer journeys across digital platforms.
• Deliver acquisition and retention campaigns aligned with business goals.
• Conduct A/B testing and report on performance metrics.
• Manage app engagement strategies effectively.

Skills

Customer Experience expertise

Digital knowledge

User Experience awareness

Campaign management

Analytical skills

Quality Assurance & testing

Strong communication

Time Management

Job description

Join Brother – A Global Brand with a Family Feel

📍 Manchester | Hybrid | Competitive Salary

Ready to create outstanding customer experiences?

Join Brother, a trusted global brand with over 110 years of innovation and a presence in 40+ countries. Guided by our ‘At your side’ philosophy, we put customers first while driving positive change through our At your side 2030 sustainability vision.

Be part of a team that values excellence, innovation, and making a real impact.

The Role

We’re looking for a Customer Experience Specialist – Acquisition & Retention to design seamless journeys and drive engagement across Brother’s digital platforms. Your work will directly influence how millions of customers interact with Brother online.

What You’ll Do

• Design and optimize end-to-end customer journeys across digital platforms.
• Deliver acquisition and retention campaigns, including sign up flows and lifecycle initiatives.
• Conduct UAT and regression testing, monitor KPIs, and identify improvements.
• Manage app engagement strategies, including App Store optimization.
• Create and schedule customer messaging (push, in app, email) aligned with CX principles.
• Configure and manage promotions and offers with accurate tracking.
• Coordinate CMS content publishing for campaigns and rollouts.
• Analyse performance data, run A/B tests, and report actionable insights.

What We’re Looking For

• CX expertise | Digital know-how | UX awareness
• Campaign management | Analytical skills | QA & testing
• Strong communication & collaboration | Time Management Skills

Why Brother?

• Hybrid flexible working
• 25 days holiday + bank holidays (plus option to buy 5 extra)
• Industry-leading pension (up to 10% company contribution)
• Life Assurance and health cash plan
• Training & career development opportunities
• Free parking, EAP, social events, environmental days, and more!

👉 Ready to join a global brand with a family feel? Apply now!