Customer Care Representative jobs in United Kingdom

Field-based | South London | Headcount role

Inizio Engage is partnering with a leading, values-driven pharmaceutical organisation to recruit an experienced Key Account Manager for a high-performing respiratory team. This is a senior, strategic field role, employed directly on our client’s headcount, offering genuine influence across local health economies and the opportunity to drive meaningful, long-term change in patient care.

If you thrive in complex NHS environments, enjoy building senior-level partnerships, and want a role where strategy, collaboration and impact sit at the heart of everything you do — this could be your next career move.

• Strategic influence – Shape local health economies and impact formulary and guideline decisions across Primary and Secondary Care
• True partnership selling – Move beyond transactional sales to value-based solutions, service redesign and collaborative working
• Senior-level exposure – Work with ICBs, Health Boards, KOLs and senior NHS decision-makers
• Market-leading portfolio – Represent a highly respected respiratory portfolio aligned to strong clinical outcomes
• Values-led culture – Join an organisation committed to patient impact, sustainability and responsible business

As a Key Account Manager, you will be the single point of contact for key customers across your allocated Local Health Economies. You’ll own strategic account planning, lead commercial discussions, and work cross‑functionally to deliver tailored solutions that meet local needs while driving sustainable growth.

This is a role for someone who enjoys thinking long‑term, influencing without authority, and turning insight into action.

• Building trusted, long‑term partnerships across Primary and Secondary Care
• Leading strategic account plans that unlock access and drive growth across LHEs
• Influencing senior stakeholders including ICBs, Health Boards, Finance and Medicines Management Leads
• Shaping local health systems to support formulary and guideline inclusion
• Identifying and delivering commercially robust, value‑based proposals
• Developing and managing influential KOL relationships
• Leading educational initiatives and collaborative projects that add real customer value
• Championing the Voice of the Customer to shape strategy and engagement
• Delivering strong commercial performance while maintaining high customer satisfaction and NPS

You’ll engage with a wide range of senior and influential stakeholders, including:

• ICBs, Sub‑ICB Clusters and Health Boards across the UK
• Medicines Management, Respiratory Leads and Finance Directors
• Key Opinion Leaders in Primary and Secondary Care
• High‑value PCNs, Practices and Practice Clusters

You’ll be a highly credible, strategic pharmaceutical professional with:

• Proven experience as a KAM or in a senior NHS‑facing commercial role
• Strong understanding of complex NHS structures and decision‑making
• A track record of influencing senior stakeholders and driving access
• Confidence leading value‑based and commercial discussions
• A collaborative, ethical approach aligned to ABPI and organisational values

If you’re looking for a role where you can shape strategy, influence healthcare systems, and make a lasting impact in respiratory care, we’d love to hear from you.

Apply now to register your interest. A member of the Inizio Engage recruitment team will be in touch to discuss the opportunity in more detail.